Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothingalways friendly and very helpful staff - Fraddon branch.”

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Posted 6 years ago

“Fast n free delivery and good quality trousers!”

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Posted 6 years ago

“Brilliant customer services immediate refunds for items or orders went wrong compensation gifts for their errors”

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Posted 6 years ago

“the product was tighter than advertised. Sizing was not similar to that of other stores. Also, the ordering process online does not make it clear until the order is placed when you can receive the goods. It showed as in stock and available and I needed it the next day, however, when I placed the order it then showed a 2 day timescale for one part of the order”

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Posted 6 years ago

“Exceptional choice and delivered on the promised date.”

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Posted 6 years ago

“Able to use student discount, this small amount does add up in the long run. Customer service was great and non bias towards me with being a mature student.”

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Posted 6 years ago

“Lovely, good quality items. I'm a frequent buyer from the shop and online for all the family. Highly recommended.”

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Posted 6 years ago

“Very cooperative and helpfull staff”

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Posted 6 years ago

“Pleased as needed order another size it arrived quicker than expected .”

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Posted 6 years ago

“Next deliver to Spain and they provide long-lasting good value clothes for the whole family. I was very pleased with a selection of comfy but fashion-conscious underwear for my son and a thick good-quality grandad T shirt for my husband.”

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Posted 6 years ago

“made an order and got delivery the next day without picking next day option”

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Posted 6 years ago

“The images of the clothes and other item were very clear, so was the description. Very fast delivery too.”

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Posted 6 years ago

“Excellent customer service, quick delivery and good quality of items.”

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Posted 6 years ago

“Super fast. Great returns option.”

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Posted 7 years ago

“Excellent quick delivery and handled returns with great efficiency”

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Posted 7 years ago

“Love the clothes and enjoy the shopping experience.”

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Posted 7 years ago

“Next day delivery, excellent items”

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Posted 7 years ago

“Really good quality clothing. Find it hard to get nice boYs clothing without spending a fortune. But next is always something nice.”

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Posted 7 years ago

“Excellent customer service from the HOME team. Some issues with delivery of furniture with some items missing. However communication was maintained via telephone and email and everything sorted out to my satisfaction. Whilst errors are frustrating this is lessened considerably when sorted out in such a timely and professional manner. Thank you”

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Posted 7 years ago

“I bought some Black Sporty Double Strap Leather Shoes for my 5 year old son. He wore them one day for school and on the second day complained that they were very painful before we left for school thankfully. I inspected his ankle area and they were badly bruised and swollen on both legs. The tongue on the shoes is thick and very rigid so the pressure must have caused it. I contacted the customer service team and explained my situation and sent photographs to show the extent that my son had suffered. They handled my complaint very proffesionally and I was made to feel like they were taking the matter seriously as I didn't want any other children to experience the same problem we did. Overall very happy with the service.”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews