Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“made an order and got delivery the next day without picking next day option”

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Posted 6 years ago

“The images of the clothes and other item were very clear, so was the description. Very fast delivery too.”

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Posted 6 years ago

“Excellent customer service, quick delivery and good quality of items.”

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Posted 6 years ago

“Super fast. Great returns option.”

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Posted 6 years ago

“Excellent quick delivery and handled returns with great efficiency”

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Posted 6 years ago

“Love the clothes and enjoy the shopping experience.”

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Posted 6 years ago

“Next day delivery, excellent items”

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Posted 6 years ago

“Really good quality clothing. Find it hard to get nice boYs clothing without spending a fortune. But next is always something nice.”

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Posted 6 years ago

“Excellent customer service from the HOME team. Some issues with delivery of furniture with some items missing. However communication was maintained via telephone and email and everything sorted out to my satisfaction. Whilst errors are frustrating this is lessened considerably when sorted out in such a timely and professional manner. Thank you”

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Posted 6 years ago

“I bought some Black Sporty Double Strap Leather Shoes for my 5 year old son. He wore them one day for school and on the second day complained that they were very painful before we left for school thankfully. I inspected his ankle area and they were badly bruised and swollen on both legs. The tongue on the shoes is thick and very rigid so the pressure must have caused it. I contacted the customer service team and explained my situation and sent photographs to show the extent that my son had suffered. They handled my complaint very proffesionally and I was made to feel like they were taking the matter seriously as I didn't want any other children to experience the same problem we did. Overall very happy with the service.”

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Posted 6 years ago

“The Staff are always Friendly and Helpful and the Qualty of Clothes is Excellent!”

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Posted 6 years ago

“Good quality clothes, friendly, helpful staff”

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Posted 6 years ago

“Excellent choice of delivery options and easy returns.”

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Posted 6 years ago

“Good service lovely clothes. Also a wide range of styles to choose from.”

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Posted 6 years ago

“Great customer service - pulled out all the stops to ensure my order was fulfilled correctly and in a good time. Good job Hounslow Branch.”

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Posted 6 years ago

“Quick delivery of the exact product I paid for. Well packaged.”

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Posted 6 years ago

“I was very happy with my purchases and service i received”

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Posted 6 years ago

“Great website with clear images and details about the products. Delivery from UK to Sweden the next day. Next have a good idea about how their collections match and the clothes work together well.”

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Posted 6 years ago

“purchased dressing table - josephine range and cant complain about anything, simple the great range.”

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Posted 6 years ago

“Excellent products clothing as well as household”

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Posted 6 years ago

Next is rated 3.5 based on 1,289 reviews