Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. They explanation to why they could not deliver an e-display item from the shop was because there policy is not to deliver TO the shop as they don't have storage facilities. It did not make sense, nor did they poor response.”

Helpful Report

Posted 6 years ago

“Ordered my son a pair of the Nike Manoa boots for school next day arrival in store box came a little battered no affect to the shoes quality is amazing my son loves them. Only thing I will say is that I had to buy two pairs due to no half sizes and only have them online next should have a system where you can still request a product to try on instore on that note refund was quick.”

Helpful Report

Posted 6 years ago

“They have loads of choice. Order before midnight for next day delivery. Their customer service is second to none. Very helpful”

Helpful Report

Posted 6 years ago

“Customer Service Call Centre Review of Next above is letting the business down. Telephone operators claiming to be intersted in your question of delivery service is very very poor and very unreliable. From experience, you are better off going into a branch speaking to a person not someone under pressure of answering call after call. Let’s all be honest .... Would You ...”

Helpful Report

Posted 6 years ago

“Exceptional customer service by phone, courteous and friendly with great advice given and followed. Online payment service is also very good and easy to use with very friendly and helpful operators. Thank you very much.”

Helpful Report

Posted 6 years ago

“Ordered a suit. 2 days later, we are notified that it has been delivered and left by our shed. This despite the fact that we were home all day and do not have a shed. The courier had left the package somewhere else. We eventually received the suit 3 days later. We also bought an additional pair of suit trousers. We pick these up and they are the wrong size. Even though the package states 36R, the trousers show 34R and won't fit. Additionally, we are told they have no stock of 36R. I would not have bought this suit had I known that. Fed up with Next and will never use them again”

Helpful Report

Posted 6 years ago

“Very Disappointed Today I went into the Plymouth Store to enquire about a large sofa , unfortunately the Lady Assistant on that Department wasn’t much interested in attending to me , she only had one couple asking about swatches, I then went to buy a cream waste bin , I joined a very long que most of which were returning items purchased online so waited 18 Minutes”

Helpful Report

Posted 6 years ago

“Terrible customer service, ordered 3 items in sale 2 were advertised as reserve items but main item shoes for wedding in just over a week were in stock, phoned a couple days after order to find out when these would arrive in store only to be told 2 to 3 weeks, fuming! So angry, told to them to cancel the whole order, sorry we cant do that? 2 items are not due for 5 weeks or more but they cant stop the order, really? Better service in Poundland!”

Helpful Report

Posted 6 years ago

“The customer service team helped me with my queries as soon as I walked through the door and couldn't do enough to help me”

Helpful Report

Posted 6 years ago

“They always have my size and usually have the product in stock or available in a short time. Prices are always reasonable and website is easy to navigate around.”

Helpful Report

Posted 6 years ago

“When I went to collect the items from my local next store they were not there even though I had received a text message asking me to come in.....”

Helpful Report

Posted 6 years ago

“Very helpful staff. Bought from an out of area Next Clearance store which had no changing room. Advised me that I could still return to my standard Next store.”

Helpful Report

Posted 6 years ago

“Excellent service every time,fast delivery and many options to choose store collection,next day delivery, and collection from another store.”

Helpful Report

Posted 6 years ago

“Good service,fast delivery. Easy to return items if not required.”

Helpful Report

Posted 6 years ago

“The high quality items, the delivery updates, helpful staff”

Helpful Report

Posted 6 years ago

“The customer service is excellent and the speed of ordered goods is very fast. l”

Helpful Report

Posted 6 years ago

“customer service was great”

Helpful Report

Posted 6 years ago

“I brought a beautiful cloths value for the money. Very good quality”

Helpful Report

Posted 6 years ago

“I love the next store's the clothes are all excellent quality and I expecially love the kids stuff my little boys are all kitted out with next”

Helpful Report

Posted 6 years ago

“Visited Stratford on Avon store last week. Was served by a member of staff called Sheila. She was amazing. So helpful with choices. Thankful”

Helpful Report

Posted 6 years ago

Next is rated 3.5 based on 1,300 reviews