Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service , store pick up which was free and returns are also free and easily returned to store. Friendly helpful staff in store too.”

Helpful Report

Posted 7 years ago

“Avoid avoid avoid!!!!! Absolutely fuming with next disgusting customer service!! I'm so fed up ordered my Sofa and snuggle chair on the 18th June paid in FULL told delivery within 6 weeks by the 30th July. Then got told not due in warehouse until the 22nd august. Got insulted with a £15 gift card for this!!! Told they would sort out a loan sofa and chair within 72 hours 10 days later my loan sofa turns up but no chair!!!! So one small sofa for 4 of us to sit on!!!! I now get An email saying my sofas are now not due in warehouse until 23rd of September!!!!!!!! What the absolute hell!!!! I'm So so so angry you have made constant cock up after cock up!!!! I will Not longer be shopping at next and am Closing my next account!!! I want my money back plus compensation for all the hassle and delayS!!!!!!!!!!!!!”

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Posted 7 years ago

“Friendly and prompt service”

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Posted 7 years ago

“Very helpful staff. Baby and small children's clothes are very good.”

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Posted 7 years ago

“Very friendly staff & a great selection of products.”

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Posted 7 years ago

“Quick order process and next day delivery as promised”

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Posted 7 years ago

“I had bought a pair of shoes and the sole had started to come away. Whilst in the store I just spoke to an assistant who got theManager who asked me what size the shoes were. He went away and came back with a replacement pair! I had not expected this as I was not making a complaint just merely pointing out so they could be aware. I did not have a receipt! I was even wearing the shoes! Customer care brilliant and thats why we always shop at Next.”

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Posted 7 years ago

“Great products delivered on time.”

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Posted 7 years ago

“Next App is really great! It's easy to use, gives clear guidelines on stock levels and when you shall receive your order.”

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Posted 7 years ago

“I ordered a pair of shoes on an evening last week and they were delivered the next day, absolutely superb service from Next!!”

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Posted 7 years ago

“Quick service and easy exchange for bigger size”

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Posted 7 years ago

“Great balance of quality, style and price.”

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Posted 7 years ago

“by sending my order on time”

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Posted 7 years ago

“The website is so easy to get through and find what i need! When it comes to collecting the items the staff are always friendly xx”

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Posted 7 years ago

“Great quality for boys school polo shirts and PE t-shirts. My first time shopping for school wear. It was so easy with the FREE click and collect service, super fast delivery and regular updates on my order and it's process.”

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Posted 7 years ago

“Order before 9.00 for next day delivery you are made aware when you purchase the items when the delivery date will be”

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Posted 7 years ago

“Fast customer service and friendly staff”

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Posted 7 years ago

“Very welcome .Great service all the time”

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Posted 7 years ago

“Next is the Top shop in moda of elegance clothing like suit & very well for another lot thinks, I RECOMMEND ,,NEXT" FOR THE BEST SHOP FOR clothing, not sport ones Just classic and with in New moda. AND NOT SOO MUCH EXPENSIVE!! RECOMMEND!.”

Helpful Report

Posted 7 years ago

“I order my clothes online as I'm a person with a disability, so it's difficult to try clothes on in a cramped shop fitting room. The service, quality of the clothes next delivery are first class. Returns are easy and the staff at the call centre are some of the best that I've experienced. Highly recommended.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews