Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very bad organized company”

Helpful Report

Posted 3 years ago

“I had a fall in next store in Liverpool Speke the store manager Dean and his team were exceptional so professional Dean was so helpful got ice packs stayed with me put a screen round helped me get myself together escorted me to my car I have osteoporosis got my daughter who was waiting in car and followed by a phone call a couple of days later to see how I was such a lovely Man team like a well oiled machine thank you”

Helpful Report

Posted 3 years ago

“Placed an order and accidentally ordered the wrong size for one of the t-shirts, I immediately called to have the size switched and there was absolutely no willingness to do so. I was told I could return the shirt for a full refund, but what they don't share over the phone or through chat is they deduct $7. Very disappointed, affordable and cute all cotton clothing is hard to find, will not be shopping here anymore.”

Helpful Report

Posted 3 years ago

“Completely rob off you, never refund all money are due to. I contacted them & they blamed Paypal, have placed a dispute. Anyone who gives a decent review either has never returned or if they have, have just taken 1 or 2 items into local store. Items are poorer quality nowadays also.”

Helpful Report

Posted 3 years ago

“I visited Next Gallows corner , was helped byLeona , I wanted placemats for my grandsons … Although showed in stock said on shop floor . Leona walked round the whole dept looking for and found them for me. She was so helpful and nice . I would like her help to be acknowledged by her Manager Thank you Maggie Cole”

Helpful Report

Posted 3 years ago

“bought a pair of trousers on Wednesday 15/09/21 at Castle Point, Bournemouth. We waited in all day Thursday and Friday but no parcel arrived. It is now Saturday and we are still waiting. This is not acceptable.”

Helpful Report

Posted 3 years ago

“On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!!”

Helpful Report

Posted 3 years ago

“Liz in Plymouth marsh mills,fitted wardrobe furnishings had a wonderful telephone manor and efficient when making my appointment.”

Helpful Report

Posted 3 years ago

“Very poor delivery service,paid for next day delivery,come after one week,and the top off that in wrong place,very disappointed”

Helpful Report

Posted 3 years ago

“Went to Next Merry Hill. Staff member Vicki was amazing . Ordered the women’s shirts I wanted and arranged to be delivered to my home. Went to a lot of trouble to help me”

Helpful Report

Posted 3 years ago

“I bought a pair of petite jeans online. I have only wore them once. I don't know if its the shape/cut of the jeans but they are fraying at the back. I wanted to purchase another pair and thought since I'm in Glasgow I will pop into the store and get some advice on the different style of jeans BAD MISTAKE..... When I approached a sales assistant we both had masks on space between us and when I asked for help she took 2 steps back and as i tried to explain what I was looking for she kept interrupting me. I finally told her to forget it and walk out the store she was not professional at all. I will not be back in that store.”

Helpful Report

Posted 3 years ago

“Quick delivery to store, reminder to collect easy returns”

Helpful Report

Posted 3 years ago

“Ordered some items online and realized that I used a wrong address. Contacted next within 10 minutes asking to cancel the order. Was assured that the order was cancelled. In 3 days they delivered the good to a wrong address and charged me. Has been two weeks, still cannot get the money back from them. Customer services are useless. Chat always disconnects, when customer services promise something to you they do not actually do it.”

Helpful Report

Posted 3 years ago

“Made an order online. Went to Fort shop in Birmingham and service was excellent service very efficient and friendly staff”

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Posted 3 years ago

“Yes Next was amazing after 2 weeks of shopping I found a dress at Next on line Not sure about the lipsy sizes I ordered a 18 , knowing sometimes the shop sizes are not always correct Love the dress 👗 looked so perfect for the wedding reckons the dress the martial was beautiful”

Helpful Report

Posted 3 years ago

“Poor, looked as if I had purchased it years ago.after1 week, £1500 , bad back ,stiff neck and shoulders and 2 visits to a chiro I gave in and sold it on. The only good thing I can say is their delivery men were spot on and delivered good service.”

Helpful Report

Posted 3 years ago

“Ordered a “Radcliffe” classic door mat from Next… It arrived… and it’s broken. The rubber is ripped and generally in very poor condition.”

Helpful Report

Posted 3 years ago

“Bought the Hampton bedroom furniture chalk white which is good quaity but not cheap on the pretext of buying the bed to match a was not in stock at the time, it vanished from your web site and newest brouchure ! now after talking to sales staff in the shop who informed me while still selling the furniture stopped selling the bed with no warning! So left with £2000.00 of new (less than a year old) bedroom furniture that will not match anybed properly which was the intention !”

Helpful Report

Posted 3 years ago

“Outstanding in-store service from the 'girls' downstairs in womenswear - BRIDGEND store. Always helpful and friendly. Makes shopping far more pleasurable- many thanks!"”

Helpful Report

Posted 3 years ago

“FIVE STARS! Outstanding customer service. Purchased a corner sofa online during lockdown. When it arrived I wasn't happy. They have offered to collect and give a full refund. Very happy indeed. Thank you”

Helpful Report

Posted 3 years ago

Next is rated 3.5 based on 1,300 reviews