Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,286 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful do not buy. Bought an expensive sofa that was rubbish after a few weeks all flat cushions. Sent out inspector and told me it was lack of care. Took 3 months of back and fourth to get it picked up and refunded. Never buy next sofas.”

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Posted 2 years ago

“Still waiting for a delivery promised two days ago”

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Posted 2 years ago

“Next take payment when it suits them. One large order place money was not taken from my account until 5 days after which has made me go into an unarranged overdraft”

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Posted 2 years ago

“I came into the store and received fantastic customer reviews by ray, he when above and beyond to help me.”

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Posted 2 years ago

“Without a shadow of a doubt, the worst company for service I have ever dealt with. I couldn't even get a manager call back as my request was denied... missed deliver of a sofa for 2 days.. got rid of old ones, sitting on floor, days off work and not priority. Joke”

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Posted 2 years ago

“Always great service online and in store.”

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Posted 2 years ago

“This is a real shame that Next’s couriers are letting them down. They have built such a good brand which is sadly being damaged by Hermes’s constant issues. Yet another of my orders are late. Missed my daughters birthday. I use next because I have a busy family life so it was convenient. Now it causes me problems which I don’t have time to spend fixing by calling up. This should not happen. Two weeks later and order is still not here.”

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Posted 2 years ago

“I ordered items from Next Online on next day delivery four days ago..I have no tracking number was just told the day later my order would take a couple of days longer. We are now on day three still no parcel and no update from Next and no tracking info. I have just been in touch with Next Chat Online to be advised my parcel was given to a courier who does not deliver to my address!!! So its now back to Next !! Well absolutely shocking customer service from a big company I was relying on the clothing for an important occasion today ...still no firm confirmation from Next as to when I will receive my items possibly Monday 5 days after submitting order not good enough!! & I understand no delivery on a Sunday but hey ho sort it out Next in the first place Next Day Delivery means next day!!! Still no tracking information either shocking...won't be using Next again ...I will shop else where.”

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Posted 2 years ago

“My experience with is there customer service is always very good”

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Posted 2 years ago

“I made an order for a perfume from Next which was sent by next day delivery. Unfortunately the only delivery option they offer is through Hermes Courier (which is usually problematic in my area and usually avoid them where possible). I received an email that it would be delivered by hermes and when i heard something being put into the letterbox i checked and saw a black jiffy envelope with "Next Beauty" on the opposite side had been posted. The jiffy was flat and i could tell immediately there was no box inside. I emailed Next straight away to let them know. Hermes had taken a photo as "proof" of delivery, with the flat jiffy hanging out of the letterbox, and it seems that Next has absolutely no interest in further investigating this. I am so angry that this is allowed to happen, i understand this is a difficult issue but i am an honest customer and have never caused any issues before. I don't know if it occurred at the Next warehouse (as the item i ordered is now out of stock which it hasn't been for the months that i have seen it on the website) or someone at the Hermes courier company had stolen it from the jiffy along the way. I thought Next would help out a bit more, but their customer service is like talking to a robot with repeated automated responses and just keep putting a link to the hermes delivery and photo with no interest in looking further into it. I have added the picture that hermes put up on their website. The jiffy is flat and usually chunky boxes are too big to able to be posted through the letterbox unless they are quite flat or a letter. I won't be ordering from Next again or using Hermes or any company that uses Hermes. And i urge people to beware, especially from Hermes workers from the Tottenham area/Enfield depot, they are allowed to steal parcels, which i think is utterly disgraceful.”

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Posted 2 years ago

“Bit of a mixed review, I ordered the Lipsy vip lace long sleeved blouse £50, it came on time but was left on my doorstep, I’d prefer it to have been left with a neighbor, the quality of the blouse was lovely but in the picture the blouse has wide cuffs which I liked but the blouse I received had no cuffs at all just a thin piece of elastic at the end of the sleeve,I kept it as didn’t have time to change it in time for a funeral and as I said apart from the cuffs it is lovely just thought people should know that it isn’t exactly like the pictures”

Helpful Report

Posted 2 years ago

“A home order of over two thousand pounds placed in the beginning of November has turned out to be a ghost that keeps haunting me! The level of unprofessionalism, misinformation and crossed information of a store of this magnitude is astonishing!!! Avoid business with NEXT at all costs! it’s one issue after another! I’m literally fighting with NEXT to receive what I’ve purchased!”

Helpful Report

Posted 2 years ago

“I visited your store in Gloucester today unfortunately my face mask broke I asked an assistant if you had any in store she couldn’t find 1 but asked me to wait whilst she checked outside she came back with a mask. She was so pleasant and helpful her name was Katy F I couldn’t thank her enough how pleasant to find such helpful assistance’s still exist. Thanks Katy”

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Posted 2 years ago

“Went into store to choose a suit only to find the only suits they have in store are slim fit and skinny fit disgraceful and disrespectful to your customers”

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Posted 2 years ago

“I am very pleased with my experience at Next Leyton Mills. Shamima at the counter made our evening with her pleasant personality and seamless problem resolution. We went for a return without the receipt, but the service we were offered was top notch. We thank Shamima for her kindness and excellent can-do attitude. Well done next!!”

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Posted 2 years ago

“Terrible delivery service...Hermes..😖😡”

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Posted 2 years ago

“I've ordered bed linen, cushions, and a rug from next recently and all perfect.”

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Posted 2 years ago

“The oatmeal burford lampshades that I purchased from next online, don’t look the same colour as the images advertised. They look more of a grey colour. I had bought them to go with my wallpaper and furniture, but because my sofa is grey I have decided to keep them. I thought I would write this review to make people aware that the colour looks different . The shades are good quality though, but they should be for the price I paid for them.”

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Posted 2 years ago

“I ordered a sofa from Next three months ago. The delivery should have arrived today but didn’t. I rang Next and was told it was a failed delivery and I would have to wait 48 hours to arrange for another delivery. Also told if they don’t scan the sofa at the warehouse they won’t be able to locate it and I will have to order another sofa, which will take 11 weeks.”

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Posted 2 years ago

“Ordered the five set of Gem led candles on line it shows a remote control and the candles appear to be a pinky colour and that each candles requires two AA, batteries which is what I was expecting however the truth is they are nothing like they are shown on line the candles are white with no colour at all, there's no remote to them and to top it all each candle requires not two but three batteries for each candle not only does this state on line but also on the box, not only is this false advertising its totally unacceptable.”

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Posted 2 years ago

Next is rated 3.5 based on 1,286 reviews