Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products for me and my family.”

Helpful Report

Posted 7 years ago

“Very easy to order online, the sizes and products I wanted were all in stock. My order arrived within the store of my choice the next day and I had several helpful emails to advise me on the progress of my order.”

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Posted 7 years ago

“A good quality service good quality items. Always deliver on time”

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Posted 7 years ago

“""I ordered a pair of school shorts for my little boy to wear on Monday. Shorts cost £9 and I paid an additional £5.99 for shorts to be delivered next day between 14:00-15:00. At 15:30 no sign of shorts so I chased this up and was told shorts had not been collected by courier so would not be delivered until the following day!!!!! My son urgently needs a pair of shorts for school tomorrow!!”

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Posted 7 years ago

“I've never had any problems, even if I did with a purchase it was dealt properly regardless skin, race, gender, religion. The kids' clothes are amazing and quality too, and as my daughters have sensitive skin so they've never complain so far. So I'm quite happy to purchase there.”

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Posted 7 years ago

“The buy online before 12pm and collect in store the next day is fantastic, this is how all online shopping deliveries should be, free and fast.”

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Posted 7 years ago

“Nice helpful staff”

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Posted 7 years ago

“High quality items at reasonable prices”

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Posted 7 years ago

“The product and pricing and the quality and speed of delivery coupled with the ease of use of the website....adds up to a faboulous shopping experience on the net!”

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Posted 7 years ago

“Next have returned a faulty item without a receipt and refunded the original price I got it at on a refund card.”

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Posted 7 years ago

“Next direct is one of the best. Always top quality and items are always as described. So much choice”

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Posted 7 years ago

“Delivery always on time and if items are late always receive an e-mail letting me know”

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Posted 7 years ago

“Fast and easy”

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Posted 7 years ago

“Bought a gorgeous men's dressing gown for my husband and very happy.”

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Posted 7 years ago

“Love everything in the shop but when I was stood undecided for ages about which clock to choose,one of the staff who was friendly and down to earth said '' come and look at this one on the wall through here''l knew straight away that was the one! It's massive and it looks amazing, I wouldn't have necessarily got it. It shows the staff are paying attention and are interested and bothered to help your choice with a good eye for their stock”

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Posted 7 years ago

“Easy service fast delivery. Good packaging”

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Posted 7 years ago

“Great quality of children clothing”

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Posted 7 years ago

“Service with a smile and very attentive and helpful Thank you”

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Posted 7 years ago

“My shopping experience was good and I was happy with the clothing.”

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Posted 7 years ago

“Great online back up service by phone to accompany online.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews