Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service during an emergency shop when I forgot my overnight bag.”

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Posted 7 years ago

“Excellent customer service and always happy to exchange/refund items on a gift card even without the receipt.”

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Posted 7 years ago

“Purchased all the clothes i like and i tried them on an fitted perfectly.”

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Posted 7 years ago

“I have been shopping at next for so many years and I am 50 now , my 4 children and grandchildren have been and are being introduced to Next . As I am only 4ft 11 they meet all my needs in clothes and shoes . I would say 95 % of my clothes for day ,evening and special occasions are from next .The shop is truly my best shopping on.line and in store experience . ever ? Lorraine”

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Posted 7 years ago

“Great choice of clothing and real sizing”

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Posted 7 years ago

“Ordering on their website is easy and straightforwar. Orders are delivered next day. Prices and quality are excellent value. They have a huge selection.”

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Posted 7 years ago

“Excellent customer service and great value for money”

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Posted 7 years ago

“Stylish, comfortable practical and good quality clothing for kids”

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Posted 7 years ago

“Good quality clothes all the time . And the most up to date styles around for all occasions”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Excellent products for me and my family.”

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Posted 7 years ago

“Very easy to order online, the sizes and products I wanted were all in stock. My order arrived within the store of my choice the next day and I had several helpful emails to advise me on the progress of my order.”

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Posted 7 years ago

“A good quality service good quality items. Always deliver on time”

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Posted 7 years ago

“""I ordered a pair of school shorts for my little boy to wear on Monday. Shorts cost £9 and I paid an additional £5.99 for shorts to be delivered next day between 14:00-15:00. At 15:30 no sign of shorts so I chased this up and was told shorts had not been collected by courier so would not be delivered until the following day!!!!! My son urgently needs a pair of shorts for school tomorrow!!”

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Posted 7 years ago

“I've never had any problems, even if I did with a purchase it was dealt properly regardless skin, race, gender, religion. The kids' clothes are amazing and quality too, and as my daughters have sensitive skin so they've never complain so far. So I'm quite happy to purchase there.”

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Posted 7 years ago

“The buy online before 12pm and collect in store the next day is fantastic, this is how all online shopping deliveries should be, free and fast.”

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Posted 7 years ago

“Nice helpful staff”

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Posted 7 years ago

“High quality items at reasonable prices”

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Posted 7 years ago

“The product and pricing and the quality and speed of delivery coupled with the ease of use of the website....adds up to a faboulous shopping experience on the net!”

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Posted 7 years ago

“Next have returned a faulty item without a receipt and refunded the original price I got it at on a refund card.”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews