Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer relations and feedback every step of the way.”

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Posted 7 years ago

“Items good standard”

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Posted 7 years ago

“Ordering online was a nightmare as the website wouldn't accept my gift cards. Then my parcel was lost and the items I ordered had home out of stock. Reordering different items was a nightmare as had to pay again even though my refund hadnt reached me yet. The only saving grace was the customer services agents who tried thier best to rectify the issue, unsuccessfully, but they did all they could.”

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Posted 7 years ago

“quality of goods, after shave fantastic and long lasting”

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Posted 7 years ago

“Good products Good customer service Always a Great sale!!!”

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Posted 7 years ago

“I ordered two chairs and a sofa from Next and was incredibly happy with the service I received both in store and via email. Communication was good and my furniture is wonderful. Excellent quality!”

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Posted 7 years ago

“Always happy with customer service when ever I visit”

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Posted 7 years ago

“Clothing good value but bit expensive”

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Posted 7 years ago

“Fast delivery n easy returns”

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Posted 7 years ago

“Good quality clothes. Easy ordering and free collection”

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Posted 7 years ago

“very happy”

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Posted 7 years ago

“I bought a bottle of small perfumes for my holidays - I was looking for something nice looking, convenient to use and, of course a great scent. Next (Cheshire Oaks) has a fantastic selection of such items and they are all great quality. I can highly recommend it, if you need something inexpensive, but classy.”

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Posted 7 years ago

“The really quick delivery time with tracking details at every step informing you where your parcel is. From the UK to France it only takes about 48 hours from ordering to receiving your parcel. I call that excellent service”

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Posted 7 years ago

“Their website is very easy to use. It is very easy to navigate and order items, it shows if they are in stock or the time you have to wait for the item. It offers quick Shop option which when ordering an exact item is amazingly useful. I use NEXT a lot and their returns are simple by offering courier or shop returns. The speed of delivery is amazing too.”

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Posted 7 years ago

“Quick & easy to order. Good quality”

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Posted 7 years ago

“The delivery times were excellent and the quality of the clothing is very good for the price.”

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Posted 7 years ago

“Super fast delivery with no extra cost. Able to return goods easilt to store if needed.”

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Posted 7 years ago

“Next are prompt - always next day - delivery, free refurns in store, or delivered to store the next day for FREE.”

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Posted 7 years ago

“Fast delivery,good quality”

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Posted 7 years ago

“Great service good prices fast delivery”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews