Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,290 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery n easy returns”

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Posted 7 years ago

“Good quality clothes. Easy ordering and free collection”

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Posted 7 years ago

“very happy”

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Posted 7 years ago

“I bought a bottle of small perfumes for my holidays - I was looking for something nice looking, convenient to use and, of course a great scent. Next (Cheshire Oaks) has a fantastic selection of such items and they are all great quality. I can highly recommend it, if you need something inexpensive, but classy.”

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Posted 7 years ago

“The really quick delivery time with tracking details at every step informing you where your parcel is. From the UK to France it only takes about 48 hours from ordering to receiving your parcel. I call that excellent service”

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Posted 7 years ago

“Their website is very easy to use. It is very easy to navigate and order items, it shows if they are in stock or the time you have to wait for the item. It offers quick Shop option which when ordering an exact item is amazingly useful. I use NEXT a lot and their returns are simple by offering courier or shop returns. The speed of delivery is amazing too.”

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Posted 7 years ago

“Quick & easy to order. Good quality”

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Posted 7 years ago

“The delivery times were excellent and the quality of the clothing is very good for the price.”

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Posted 7 years ago

“Super fast delivery with no extra cost. Able to return goods easilt to store if needed.”

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Posted 7 years ago

“Next are prompt - always next day - delivery, free refurns in store, or delivered to store the next day for FREE.”

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Posted 7 years ago

“Fast delivery,good quality”

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Posted 7 years ago

“Great service good prices fast delivery”

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Posted 7 years ago

“Very good website. I always book on line and request it to be delivered to store. I am never disappointed that it won't b there the following day. The Next system always gives an accurate stock count and will advice when a product will be back in stock and reserve your order for that period of time.”

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Posted 7 years ago

“They are quite good at customer service but the sizes are not always good. They have a petite brand which is great for me, but not all of the shops have it and not a lot of variety”

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Posted 7 years ago

“I ordered my delivery to store to save me the time of walking the Trafford centre for work wear. My delivery arrived at the exact time stated. I went into the changing room with my huge order to try everything on. The staff were very friendly and professional. Well done next.”

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Posted 7 years ago

“Fast reliable ordering and delivery service”

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Posted 7 years ago

“The worst big brand name shop I have come across. Ordered items in Sale December 2016 and still trying to sort them out items did not arrive and just before they were due to be delivered (Sofa) got a call saying that they had run out of material (leather). Then after selecting replacement they want to charge full price (items ordered were in half price sale). Will not get my hard earned money!!”

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Posted 7 years ago

“Excllent and quick service. I recommand!”

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Posted 7 years ago

“Next sell some really good quality childrens' clothes - if ONLY their adult clothing wasn't made out of nasty manmade fibres I'd shop there for me too - but their inane relationship between online directory and store is infuriating. I had to go inshore twice, and make two phone calls before they'd refund me for two dresses I'd been charged for yet not actually received. Their accounts online can only be viewed properly via a browser. I do like their callback option though, and their customer service agents are always polite and helpful.”

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Posted 7 years ago

“Very easy to order, very quick delivery and easy to send back returns. Friendly staff at the actually shop. Would recommend shopping at Next”

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Posted 7 years ago

Next is rated 3.5 based on 1,290 reviews