Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good website. I always book on line and request it to be delivered to store. I am never disappointed that it won't b there the following day. The Next system always gives an accurate stock count and will advice when a product will be back in stock and reserve your order for that period of time.”

Helpful Report

Posted 7 years ago

“They are quite good at customer service but the sizes are not always good. They have a petite brand which is great for me, but not all of the shops have it and not a lot of variety”

Helpful Report

Posted 7 years ago

“I ordered my delivery to store to save me the time of walking the Trafford centre for work wear. My delivery arrived at the exact time stated. I went into the changing room with my huge order to try everything on. The staff were very friendly and professional. Well done next.”

Helpful Report

Posted 7 years ago

“Fast reliable ordering and delivery service”

Helpful Report

Posted 7 years ago

“The worst big brand name shop I have come across. Ordered items in Sale December 2016 and still trying to sort them out items did not arrive and just before they were due to be delivered (Sofa) got a call saying that they had run out of material (leather). Then after selecting replacement they want to charge full price (items ordered were in half price sale). Will not get my hard earned money!!”

Helpful Report

Posted 7 years ago

“Excllent and quick service. I recommand!”

Helpful Report

Posted 7 years ago

“Next sell some really good quality childrens' clothes - if ONLY their adult clothing wasn't made out of nasty manmade fibres I'd shop there for me too - but their inane relationship between online directory and store is infuriating. I had to go inshore twice, and make two phone calls before they'd refund me for two dresses I'd been charged for yet not actually received. Their accounts online can only be viewed properly via a browser. I do like their callback option though, and their customer service agents are always polite and helpful.”

Helpful Report

Posted 7 years ago

“Very easy to order, very quick delivery and easy to send back returns. Friendly staff at the actually shop. Would recommend shopping at Next”

Helpful Report

Posted 7 years ago

“Item not in store, ordered online, arrived the next day. Easy, efficient, quick service. Delighted with purchase”

Helpful Report

Posted 7 years ago

“Ordered via the smartphone iOS app, was delivered to store for collection very fast”

Helpful Report

Posted 7 years ago

“Refunded my delivery costs”

Helpful Report

Posted 7 years ago

“good choice of holiday clothing. good sizes available.”

Helpful Report

Posted 7 years ago

“Next has the best customer service in the world. Bought shoes and wore them once did returned them without quibble and ordered me another pair in smaller size. Highly recommend”

Helpful Report

Posted 7 years ago

“Fast delivery and great quality products.”

Helpful Report

Posted 7 years ago

“Always helpful and friendly staff”

Helpful Report

Posted 7 years ago

“Great collection and best point is the free delivery to switzerland for shopping in excess of CHF 25! Such a bargain! Plus the styles and design are unique! love it”

Helpful Report

Posted 7 years ago

“Products are great value for money.”

Helpful Report

Posted 7 years ago

“Decent service.”

Helpful Report

Posted 7 years ago

“Good quality and nice reasonable price”

Helpful Report

Posted 7 years ago

“Excellent customer service, fast delivery and easy returns.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews