Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait in a que for 5 mins because just one person on the till, however when I did get served the staff were polite and well mannered.”

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Posted 7 years ago

“Happy for the next day delivery option on orders upto midnight”

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Posted 7 years ago

“Good product, excellent delivery service”

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Posted 7 years ago

“Execellent quality, great range of products but always seem to be short on size availabilty.”

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Posted 7 years ago

“They always let you know online what is in stock or when there is a delay. You can order online and collect instore or pay £20 for an annual fee to have Next unlimited and order items to be delivered to your home or workplace as long as your order is for at least £10 per each time that you order. Most items can be delivered next day too.”

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Posted 7 years ago

“Always good quality when goods arrive and on time”

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Posted 7 years ago

“Very pleasant staff who go the extra mile to ensure you are happy and buying the correct size”

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Posted 7 years ago

“good quality and service”

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Posted 7 years ago

“The service and customer care is obe to known”

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Posted 7 years ago

“Brilliant”

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Posted 7 years ago

“Bit more quality than the general high street shops”

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Posted 7 years ago

“Good customer service.”

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Posted 7 years ago

“Good quality children's clothing.”

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Posted 7 years ago

“Basically asked me if I needed help backed off when I said I didn't let me relax to shop and was pleasant at the checkout”

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Posted 7 years ago

“I love their next day delivery and find a huge choice of excellent quality clothing on their website.”

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Posted 7 years ago

“Next failed to deliver a footstool despite emails and a text the day before confirming the order and the time. They never arrived. When I contacted Next they toLd me that they had cancelled the order and the item was not now available. I have sent 5 emails and not had the courtesy of any reply and the phone line has offered me a wait time of over an hour on the 4 occasions I have tried to phone them. Appalling service.”

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Posted 7 years ago

“Very happy with 14yr old son's jeans”

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Posted 7 years ago

“Easy to order. Delivered to store and picked up with no problems”

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Posted 7 years ago

“Next at Yas Mall has a wide variety of stunning clothes ranging from casual to formal with feminine fitting garments that show off a woman's best features in style. My favourite pink jacket makes me feel good at the start of a work day and colleagues always compliment me when I am wearing Next matching trousers. I feel good wearing Next! Next shop on the cards soon!!”

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Posted 7 years ago

“Awsomwe and cool .....”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews