Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,295 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“assistant was very helpful in choosing a new pair of boots for my daughter”

Helpful Report

Posted 7 years ago

“The staff in Costessey Store in Norwich were helpful, knowledgeable and their store was a pleasure to shop in. Excellent experience topped off by having a Costa Coffee located in the store!”

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Posted 7 years ago

“Had to wait in a que for 5 mins because just one person on the till, however when I did get served the staff were polite and well mannered.”

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Posted 7 years ago

“Good product, excellent delivery service”

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Posted 7 years ago

“Execellent quality, great range of products but always seem to be short on size availabilty.”

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Posted 7 years ago

“Bit more quality than the general high street shops”

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Posted 7 years ago

“Good quality children's clothing.”

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Posted 7 years ago

“Basically asked me if I needed help backed off when I said I didn't let me relax to shop and was pleasant at the checkout”

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Posted 7 years ago

“I love their next day delivery and find a huge choice of excellent quality clothing on their website.”

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Posted 7 years ago

“Very happy with 14yr old son's jeans”

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Posted 7 years ago

“Very fast delivery and good value. Smart casual clothes are great and 360 jeans are wonderful. Just need to work on sizing....sometimes hit and miss!”

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Posted 7 years ago

“They have amazing offers, however the reason I haven't put excellent is to the fact that they never have some sizes that are in demand.”

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Posted 7 years ago

“They sell good shoes.”

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Posted 7 years ago

“Bought curtains and bedding on line very pleased w it's the product excellent quality and delivery was good”

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Posted 7 years ago

“Swift delivery to store”

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Posted 7 years ago

“Good quality suit,fitting service,helpful”

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Posted 7 years ago

“Good choice and quality”

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Posted 7 years ago

“Ansawed that question in the question.”

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Posted 7 years ago

“Very prompt delivery however I would have purchsases more of stock availability had not been such an issue”

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Posted 7 years ago

“The store layout was clear, easy to find what I was looking for. The staff were friendly and helpful. Great customer service.”

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Posted 7 years ago

Next is rated 3.5 based on 1,295 reviews