Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice clothes and always nice staff”

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Posted 7 years ago

“The curtains I ordered were exactly what I wanted as was the design and colour, and they were delivered when they were supposed to be. They drape beautifully and give my living room the look I wanted.”

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Posted 7 years ago

“Clothing fit perfectly true to size and fast delivery”

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Posted 7 years ago

“Had what I was looking for to give as a present.”

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Posted 7 years ago

“Staff are always approachable. Very helpful and excellent service at all times. Profucts are always great quality.”

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Posted 7 years ago

“Easy to order, collections easy from shop, returns very straight forward and keep you in touch with orders/returns very well”

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Posted 7 years ago

“I love NEXT, I just feel the quality of the clothing for the price cannot be beaten,”

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Posted 7 years ago

“Fast delivery.”

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Posted 7 years ago

“EASY TO FIND WHAT YOU ARE LOOKING FOR BEST QUALITY VALUE OF MONEY FAST DELIVERY RETURN POLICY”

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Posted 7 years ago

“very good and nice people”

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Posted 7 years ago

“Really good customer service orders always arrive on time and choice of products is excellent.”

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Posted 7 years ago

“Next home is my favourite place, can be a little pricey but I just love the quality and I am always receiving compliments on my lighting. The next account is a great way to order lots of styles and sizes and not have to worry about paying upfront”

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Posted 7 years ago

“Good range of products”

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Posted 7 years ago

“Not sure if I even would want to give one star! We ordered an armchair and after waiting for 12weeks, someone in their delivery cancelled our order. After contacting Next, we were told there will be another 9weeks wait until we can sight our armchair. We just welcomed a little baby to our family and wanted this armchair to help my wife to feed him but hey what a mistake to think that Next would care. Very disappointed 🤒”

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Posted 7 years ago

“All very good”

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Posted 7 years ago

“On two seperate occasions whilst purchasing in store at the gateshead metro centre store i thought the customer service on both occasions was particularly not good the first occasion the lady was tuting as she didnt want to serve, the 2nd lady was not much better not very friendly.”

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Posted 7 years ago

“Amazing quick service”

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Posted 7 years ago

“great customer service”

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Posted 7 years ago

“They were very helpful and informative and went out of their way to make sure I bought the right products for me.”

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Posted 7 years ago

“Fast delivery, easy to order and get it.”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews