Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sweater it only took two days to come. Excellent service.”

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Posted 7 years ago

“Easily found things what i was looking for. Customers service nice and friendly”

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Posted 7 years ago

“Bought a Coat on Line for a present, needed it quickly so paid for next day delivery which Next said would be the following day it took 3 days to arrive, it was difficult to contact Next it had to be by phone and had to wait on hold for 40minutes most days unless I phoned late at night and then it was only 10mins, Very unsatisfactory.”

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Posted 7 years ago

“Products arrive quickly and are as described. Clothes are particularly good as there is no variation in size with Next items so you know they will fit. If a problem crops up the Customer Services team are excellent.”

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Posted 7 years ago

“Everything I have had from the Next online service has been delivered when they said it would. Great choice of stuff, very good quality and collection from store is free. Brilliant!”

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Posted 7 years ago

“Their bedding and bathroom towels are second to none. Excellent quality and great prices. I have always had a great service at their Crawley branch.”

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Posted 7 years ago

“Excellent product delivered on time. What more could I ask for.”

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Posted 7 years ago

“Accidentally left my American Express card in Next bluewater today, went back for it within the hour and was told my card had been Shredded! When I asked to speak to the shredder I was told she had gone home 2 minutes ago (this was 11.15am) and there was absolutely nothing they could do about it. With no other means to buy anything else I had to come home. Complete waste of a journey. Don't understand why they would shread somebody's bank card within an hour of it being left. I am devastated”

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Posted 7 years ago

“Very helpful when needed some help”

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Posted 7 years ago

“excellent customer service, no hassle with returns , everythink i buy from there i good quality”

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Posted 7 years ago

“Next always have friendly, helpful staff in store. The website is easy to use. Good information about order status.”

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Posted 7 years ago

“I shop regularly at NEXT, and it is their customer service in particular that makes me happy to continue doing so. I've had to return items bought for me that weren't quite my style, and they are always happy to exchange - even when it's been some time since purchase. They also cater for a wide range of sizes, including mine, which can make clothes shopping difficult sometimes. Great range and well-price too.”

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Posted 7 years ago

“Not very busy. Good customer service.”

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Posted 7 years ago

“I have been dealing with a senior customers services person named Jit I want to say how much I regard his polite and extremely helpful manner he sorted a very stressful situation for me regarding a toddler .bedding set after speaking to several people in my local store all of which could not help me he sorted this out and got it delivered to me in time for Christmas which will make my little granddaughter very happy . I have phoned Jit to thank him personally but hope he gets some recognition from his superiors as he deserves too well done what fantastic customer service . Thanks again Jit.”

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Posted 7 years ago

“Ordered goods to be picked up at their local store. This arrived almost a week early. It was well packed and good quality”

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Posted 7 years ago

“Always helpful staff, easy to order and return deliveries, great long lasting good quality products, excellent sales.”

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Posted 7 years ago

“Good quality, great fit, stylish and good value.”

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Posted 7 years ago

“Good service but the online service and appreciated should be improved and should be made user friendly by adding the status of your order.”

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Posted 7 years ago

“The statements are not clear, they show all the items ordered and returned but almost every time there are items that have not been credited and I have to ring and chase the credits. I always return by courier so there is minimal chance of the items to go missing in the post It makes no sense why there is not a section in the statement that shows the items that you have kept and what you have been charged for. I am sure that a lot of busy people that do not have the time to go through the statements in detail, end up paying for items they have returned. My advice is that everyone should go through their statement with a fine comb and next should send clear statements”

Helpful Report

Posted 7 years ago

“Great quality items every time and easy to find what I need. Staff are always very helpful and courteous in store and website is easy to use. Free delivery to store makes shopping the sales stress free. My only criticism is that too often items in the clearance section of the website are sold out when I go to add them to my basket.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews