Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next, your sale is total rubbish. Unless you’re the size of a small child or rather large there is absolutely nothing for an average person. You really need to look at what other stores are doing”

Helpful Report

Posted 7 years ago

“I ordered items beginning of December one item came the next day out of 5 even though it said they were in stock. Received an email to say they would be with me on the 16th they didn't arrive. Then I received a VIP SALR slot time was able to look at what was in sale only to find out the items that I was waiting for were on the sale. I contacted customer services to see if I would be charged the sale price and they said no because I ordered back the beginning of December I had to be charged the full price. Bit I actually received them on the day of the sale how can this company do this. Is it legal do I need to go to trading standards on the matter. Come on next where's your customer service gestures to loyal customers.”

Helpful Report

Posted 7 years ago

“first time buyer at next and i can see why its a popular shop. you can tell the difference between the winter jackets that next sell compared to the quality of a similar jacket at h and m. Pay more at next but you do notice the difference in quality.”

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Posted 7 years ago

“I ordered a wallet, dressing gown and slippers for Christmas, all arrived in plenty of time and we're good quality”

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Posted 7 years ago

“Wonderful products, great prices and a fabulous delivery service!”

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Posted 7 years ago

“I love shopping with Next online. Their website is easy to use. I also use their app (on android) and love that too. Option to pay an annual fee for unlimited service (includes free delivery and first look at upcoming sales). Customer service is fantastic, no nonsense. Delivery is quick and simple. My whole shopping experience far surpasses going into the store.”

Helpful Report

Posted 7 years ago

“We purchased 2 items of clothing online. The first was ill-fitting for the size and the second a perfect fit. Returning the first item via their shop was quick and simple and the refund back in my next account in hours, Great service especially compared with their competitors. Top Marks!”

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Posted 7 years ago

“Excellent service. Love the shop especially at Christmas time!!”

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Posted 7 years ago

“Easy experience. No queues. Left alone to browse and try”

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Posted 7 years ago

“Good stuff, helpful and cheery. Good quality choice of clothing and range.”

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Posted 7 years ago

“I ordered a sweater it only took two days to come. Excellent service.”

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Posted 7 years ago

“Easily found things what i was looking for. Customers service nice and friendly”

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Posted 7 years ago

“Bought a Coat on Line for a present, needed it quickly so paid for next day delivery which Next said would be the following day it took 3 days to arrive, it was difficult to contact Next it had to be by phone and had to wait on hold for 40minutes most days unless I phoned late at night and then it was only 10mins, Very unsatisfactory.”

Helpful Report

Posted 7 years ago

“Products arrive quickly and are as described. Clothes are particularly good as there is no variation in size with Next items so you know they will fit. If a problem crops up the Customer Services team are excellent.”

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Posted 7 years ago

“Everything I have had from the Next online service has been delivered when they said it would. Great choice of stuff, very good quality and collection from store is free. Brilliant!”

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Posted 7 years ago

“Their bedding and bathroom towels are second to none. Excellent quality and great prices. I have always had a great service at their Crawley branch.”

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Posted 7 years ago

“Excellent product delivered on time. What more could I ask for.”

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Posted 7 years ago

“Accidentally left my American Express card in Next bluewater today, went back for it within the hour and was told my card had been Shredded! When I asked to speak to the shredder I was told she had gone home 2 minutes ago (this was 11.15am) and there was absolutely nothing they could do about it. With no other means to buy anything else I had to come home. Complete waste of a journey. Don't understand why they would shread somebody's bank card within an hour of it being left. I am devastated”

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Posted 7 years ago

“Very helpful when needed some help”

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Posted 7 years ago

“excellent customer service, no hassle with returns , everythink i buy from there i good quality”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews