Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellant service. Quick delivery. High standard material for kids clothing!!”

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Posted 7 years ago

“Orders here next day , returns made easy and clothing well made”

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Posted 7 years ago

“They have replaced a footstool that was faulty”

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Posted 7 years ago

“Very good web site. Good selection of products with very reasonable prices including free delivery to Israel.”

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Posted 7 years ago

“Had a problem with adding a promotion code. Spoke to a very pleasant and helpful person in their customer service. In store delivery next day. Great service”

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Posted 7 years ago

“Good quality suit,fitting service,helpful”

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Posted 7 years ago

“Good choice and quality”

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Posted 7 years ago

“I was able to find what was needed by asking staff within the store who would locate what I was looking for.”

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Posted 7 years ago

“Looking for a birthday present for my partner staff went out of their way to locate the right size of jumper from an other branch arranged for named staff member to contact me at other branch and had it gift wrapped for me. Well done Next Edinburgh and Livingston branches.”

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Posted 7 years ago

“service ok. do not accept Ghana cards”

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Posted 7 years ago

“Ansawed that question in the question.”

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Posted 7 years ago

“Assistant helpful and apologetic for keeping me waiting”

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Posted 7 years ago

“Great quality products and excellent service.”

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Posted 7 years ago

“Next day delivery option and free to collect from store”

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Posted 7 years ago

“Fantastic service in the castleford outlet branch. The staff are amazing and always deliver superb customer service. They have helped me so much with orders and finding the right product. Big shout out needed....”

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Posted 7 years ago

“Ordered a few items online, all were in stock and delivered to store the next day. Great service!”

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Posted 7 years ago

“Very prompt delivery however I would have purchsases more of stock availability had not been such an issue”

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Posted 7 years ago

“As always a great service and quality of goods. 5stars!”

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Posted 7 years ago

“I'm a bloke, so I'm not, stereo-typically, that bothered about shopping, but I recently reflected on the fact that as physical shops go, Next is my favourite. Once or twice a year I go to the men's department with one of my daughters and buy my clothes for the year/six months. It takes me about an hour or so and I just get loads of stuff I like and need and she checks I don't look too bad in it (I'm trusting they're being honest). Their clothes are well made, durable and well designed. I've always found the staff friendly, courteous and helpful. It's an easy shopping experience and I really like their clothes above all other high street retailers. On top of this I really like their home ware too. The staff are of the same standard and their furniture is solid, well made and pretty classy, in my opinion. A great standard for a fair price (not the cheapest, but it shows). In summary, Next is a decent place to still do some physical shopping. So much so, that it occurred to me the other day, whilst sat in my lounge, that if you took away all the Next stuff in the room, I'd have been sat on the floor in an almost empty room in just my socks. Not a great look! So well done Next.”

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Posted 7 years ago

“Great quality product, seamless ordering and delivery process with good updates.”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews