Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to order and fast delivery”

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Posted 6 years ago

“Identity theft, Fraud, unreasonable demands for personal information I placed an order and received a TEXT saying i need to call them. I requested a call back and the women asked question after question. Then she said said she is going to ask questions from my credit file and electrol roll. This iisn't right I haven't applied credit with them its a straight forward cash order. I work in account myself and i find it quite strange. She said as i refused the internal security she is going to cancel my order and close my account. Its a straight forward case of identity theft. I will report this to trading standards. They have no right to ask for my personal details which can be used to apply credit on my name for no reason. I do understand if i have applied for credit it my legal responsibility to provide all the right information.”

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Posted 6 years ago

“Order placed before 10pm and it arrived the next day! Great customer service”

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Posted 6 years ago

“Great customer service. Fast and reliable click and collect service. Love Next!!!”

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Posted 6 years ago

“fast efficient service”

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Posted 6 years ago

“I bought a dress on line they kept me in touch on the delivery then sent me a text to say what time it would arrive .lam very happy with my purchase,and cannot wait to wear it for my holidays .”

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Posted 6 years ago

“Next have amazing costumer service. Helped me choose a whole new outfit.”

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Posted 6 years ago

“Always happy to help, easy to purchase from and return items. Lots of email to confirm everything.”

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Posted 6 years ago

“Fast and efficient delivery,good communication,fast refunds.”

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Posted 6 years ago

“Brill service like always”

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Posted 6 years ago

“Nothingalways friendly and very helpful staff - Fraddon branch.”

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Posted 6 years ago

“Fast n free delivery and good quality trousers!”

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Posted 6 years ago

“Brilliant customer services immediate refunds for items or orders went wrong compensation gifts for their errors”

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Posted 6 years ago

“the product was tighter than advertised. Sizing was not similar to that of other stores. Also, the ordering process online does not make it clear until the order is placed when you can receive the goods. It showed as in stock and available and I needed it the next day, however, when I placed the order it then showed a 2 day timescale for one part of the order”

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Posted 6 years ago

“Exceptional choice and delivered on the promised date.”

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Posted 6 years ago

“Able to use student discount, this small amount does add up in the long run. Customer service was great and non bias towards me with being a mature student.”

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Posted 6 years ago

“Lovely, good quality items. I'm a frequent buyer from the shop and online for all the family. Highly recommended.”

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Posted 6 years ago

“Very cooperative and helpfull staff”

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Posted 6 years ago

“Pleased as needed order another size it arrived quicker than expected .”

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Posted 6 years ago

“Next deliver to Spain and they provide long-lasting good value clothes for the whole family. I was very pleased with a selection of comfy but fashion-conscious underwear for my son and a thick good-quality grandad T shirt for my husband.”

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Posted 6 years ago

Next is rated 3.5 based on 1,289 reviews