Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always have fantastic products, their customer service is really good and the products are of very good quality”

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Posted 7 years ago

“More mature woman customer assistant in Gyle Edinburgh was so helpful in assisting me choose a suit for my mothers funeral”

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Posted 7 years ago

“Excellent click and collect service. Helpful staff in poole store”

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Posted 7 years ago

“Easy to use site with great choice of goods. Love the delivery choices too.”

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Posted 7 years ago

“Great products, all delivered the next day, great introductory next pay offer”

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Posted 7 years ago

“Clothes were exactly the same as the pitcure and the delivery was excellent.”

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Posted 7 years ago

“Fast and easy to use. Had my parcel within 1 day.”

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Posted 7 years ago

“Really love the items that Next have to offer, just with my local store had more selection!”

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Posted 8 years ago

“Absolutely delighted with Home Staff at Straiton. Had ordered a table which I later found out was not eligible for assembly by Next and was unable to assemble myself. After an SOS call to Straiton, problem solved when Blair volunteered to build table on his day off! True to his word he arrived next day at the agreed time and I now have a beautiful dining table assembled by an expert. Blair is a lovely lad and in my mind a great asset to Next. Also, thanks to Patrick, Laura and especially Fiona who made all this possible. I should also just mention that the team who delivered my furniture were also super efficient and a joy to deal with. resolved when Blair volunteered to help on his day off. Result a beautiful table assembled by Blair who is a lovely lad and a great asset to Next. Thanks also to Patrick, Fiona, Laura for all their input.”

Helpful Report

Posted 8 years ago

“Firstly, the search feature seems incapable of picking-up on keywords. I saw this item in store, but the packaging was damaged, so I decided I'd order it online. In store, the item was labelled 'Clare Cat Bed Socks'. This did not come up in the search at all. I had a look through socks on the women's department, and could not see these socks anywhere, but could see 'Fox/Penguin/Oatmeal Sock In A Box' so thought maybe searching for 'Cat Sock In A Box' would work. Nope. Apparently, this item would only appear if one searched for BLACK sock in a box. I'm not even going to get into the fact that whilst scrolling through the women's" sock page I was presented with men's socks!? Secondly, once item was added to basket, the basket/checkout link at the top of the screen disappeared entirely. Refreshing the page made no difference. I had to re-add the item so that the little dialog box would appear again, in order to get to the checkout. Finally, once completing 'stage 5' of the ordering process - entering my payment details - there was no link to press in order to submit payment! I was stuck on stage 5. Couldn't go anywhere. Checked, checked, and checked again and everything I had inputted was correct, green ticks next to every box, but no 'submit' or 'continue' button. Couldn't paid if I tried. Incredibly irritating. Decided to use Internet Explorer instead, worked fine, must be a problem with the website's compatibility with Google Chrome. Will not be ordering online again.”

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Posted 8 years ago

“tried to put more money on the voucher 2 minutes after placing order and told not possible, tried to cancel order and told couldnt do it, asked for manager and told they can put the money back in 3-5 days ha ha ? .....and all from,,,,,,,,,,,,,,,yep you got it......India, we need Donald Trump here to stop the money going abroad, put our people in work, people we can understand and trust our card numbers are not stolen, I`ll let you know when the money is back in my account.....Grumpy Pip”

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Posted 8 years ago

“Last week I ordered Nike shoes and was sent an old used shoes. I was told that the warehouse had mixed up returned items with the new ones. This week placed an order for my sweatshirt for next day delivery amd thus has not arrived till now. Called customer service umpteen times but in vain ????????”

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Posted 8 years ago

“have order ugg boots on Thursday to be delivered on Friday never came so phoned said I would get them Saturday but never came so phoned them wee will deliver them tomorrow for you o they are out off stock then they hang up on me so still not any the wiser off whats happening seams to me they should get a decent courier service as herms are terrible will not be shopping with next again”

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Posted 8 years ago

“I went into my local next which was the wandsworth branch 6/11/2016 I had trouble finding a few sizes which I would have thought would have been frustrating for someone to deal with but a really lovely lady called charley helped and acted as if nothing was too big ... found everything I needed including a nice present for my wife for christmas”

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Posted 8 years ago

“If I could rate this less I would. Ordered complete set of bedroom furniture on 3rd July. It took 3 weeks for the wardrobe, chest of drawers and bedside tables to come. The bed did not arrive till late September which meant we were sleeping on a mattress for 3 months. We have contacted the complaints department over 5 times and have only received a response once. PLEASE DO NOT ORDER FROM THEM the service was disgusting and when the bed did turn up it was scuffed to bits! Absolutely terrible I will not order from them again.”

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Posted 8 years ago

“I have been a account holder for many years. Spent 1000s of pounds. Reason for this is mainly because the next day deliver... latey I am being drawn to shop at other outlets. NEXT I'm sorry to say, the reason I use next is for the next day delivery, I recently ordered 7 jackets, 5 of which were 3 weeks delivery.i cancelled the whole order and shopped else where. This is happening everytime I order latey. Never had a problem with customer service, store assistance are very helpful too but you should not offer a service that you cannot give....”

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Posted 8 years ago

“I would like to say what a excellent customer service I have had from shaista from the complaint department I rang up Thursday to say my light had not arrive and I had book next day delivery before 1 took my details and say she y ring me back in about 1/2 hour which she did she explained she could not got hold of the driver and she will ring me back about 7-8 Thursday night which she did still could not get hold of the driver she apology that she was not in until Monday but would got someone to ring Friday morning I miss the call but they left a message say be delivery today which it wasn't so I ring back Friday night they could not got hold of driver but said it be sat before 1 on sat someone ring to say it might get up to 4 clock it come at 1 shaista said she would ring Monday night about 7-8 and she did excellent service from start to finish Mrs Mcnulty Sent from my iPad”

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Posted 8 years ago

“On trying to order folklore curtains on line, on Friday the 23rd Sept 16 at £ 90.00 a pair, they where all out of stock. They where going in the sale on the 24 th Sept 16, (so where taken off for account holders to purchase early, ref customer services). I was willing to buy then at £90, but I could'nt. Wanted to buy other folklore goods 2x12 dinner sets £30 a set, 2x mugs £12 a set and 2x wallpaper £15 a roll, total price £204.00. None of which I will be purchasing, due to curtains being sold out. Marks and Spencer allow card holders to purchase on line before sale starts, they take it off at the checkout, so it's still available to none card holders, at the full price, this is something next should think about, so next have lost a £204.00 sale, due to having no curtains.”

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Posted 8 years ago

“Literally sick to death of trying to order clothes for my son online and every item I seem to choose is SOLD OUT! Why is there never enough stock? This has been the case on a numerous amount of occasions, it's really frustrating and Next should be more prepared for high demand”

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Posted 8 years ago

“Ehm ordered 2 pairs of jeans from their website but had to do over phone as didn't have my password for online banking so they took card details on phone and said I couldn't pick up from store for security reasons and that it would have to be my address at first which cost £3.99 which were supposed to arrive next day which was bit of pain to wait in. So luckily I phoned them that day as they said w were having problems with deliveries and wouldn't get to during week which was no good to me as I as working so we arranged for me to pick up in store which would have been easier on Mon and got the postage supposedly payed back onto my card but then the strangest thing happend they arrived at my door saying one of the neibor had parcel which this wasent to be the case and instead of 2 pairs jeans they were 3 which 2 pairs was the same?? And when I looked at my online statement they had took it upon themselves to open an account for £900! Absolutely a disgrace they didnt know wot they were doing at all on phone, it's a shame as there stuff fits like a glove but probs with deliveries now I am going to have to sort all this mess out.”

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Posted 8 years ago

Next is rated 3.5 based on 1,300 reviews