Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and good quality clothes”

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Posted 7 years ago

“I ordered two dresses that when they have arrived, they fit perfectly ,Next made me happy.”

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Posted 7 years ago

“Great value”

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Posted 7 years ago

“Very happy with purchase and return as always next provided replacement quick and with no query”

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Posted 7 years ago

“Friendly customer care”

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Posted 7 years ago

“There service is excellent next day delivery to the shop”

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Posted 7 years ago

“Very happy with customer service and purchase”

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Posted 7 years ago

“although the product was not on the shelves a member of staff went out of her way to search the stockroom instead of letting us go through an internet purchase. the displays were excellent which prompted us to buy in the first instance. well done next home in carlisle”

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Posted 7 years ago

“Their service is so fast , so efficient , their site is so easy to navigate , collections and deliveries are excellent and the quality of their goods is exceptional , I am extremely impressed with their shops and website .”

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Posted 7 years ago

“Love that I am able to put my purchases on my next account so more at ease to pay leisurely”

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Posted 7 years ago

“Good choice”

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Posted 7 years ago

“lovely clothing and helpful staff”

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Posted 7 years ago

“Excellent delivery”

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Posted 7 years ago

“Absolutely fantastic range of clothes and they are all great quality. The service in the bolton srore was fantastic”

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Posted 7 years ago

“Really easy to order online and collect next day from store!”

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Posted 7 years ago

“So easy to use the site and lovely pictures of available flowers”

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Posted 7 years ago

“Provide excellent customer service and a wide range of clothing”

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Posted 7 years ago

“very fast efficient service, next day delivery and easy returns if needed”

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Posted 7 years ago

“Excellent service for home delivery.”

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Posted 7 years ago

“Bought a suit for my elder brother and it fitted like it was tailored for him.”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews