Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good selection of children's clothes in a vast array of sizes and style. the staff were supreme in their good natured helpfulness”

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Posted 7 years ago

“Ordered new bed linen set online. Arrived promptly and really love the quality of the Egyptian cotton! Would purchase again”

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Posted 7 years ago

“Good quality in all departments”

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Posted 7 years ago

“very good customer service”

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Posted 7 years ago

“Helped in store to locate the right size of trainers which I was then able to buy online. Delivery was as expected and the perfect fit. Made my teen boy very happy.”

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Posted 7 years ago

“the sales lady went out of her way to go the extra mile in service”

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Posted 7 years ago

“Excellent service and gud customer service plus nice clothes”

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Posted 7 years ago

“Helpful customer service”

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Posted 7 years ago

“returning items is really easy with next even after the 28 days (as long as not worn)”

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Posted 7 years ago

“Excellent customer service and good quality clothes”

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Posted 7 years ago

“I ordered two dresses that when they have arrived, they fit perfectly ,Next made me happy.”

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Posted 7 years ago

“Great value”

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Posted 7 years ago

“Very happy with purchase and return as always next provided replacement quick and with no query”

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Posted 7 years ago

“Friendly customer care”

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Posted 7 years ago

“There service is excellent next day delivery to the shop”

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Posted 7 years ago

“Very happy with customer service and purchase”

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Posted 7 years ago

“although the product was not on the shelves a member of staff went out of her way to search the stockroom instead of letting us go through an internet purchase. the displays were excellent which prompted us to buy in the first instance. well done next home in carlisle”

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Posted 7 years ago

“Their service is so fast , so efficient , their site is so easy to navigate , collections and deliveries are excellent and the quality of their goods is exceptional , I am extremely impressed with their shops and website .”

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Posted 7 years ago

“Love that I am able to put my purchases on my next account so more at ease to pay leisurely”

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Posted 7 years ago

“Good choice”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews