Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,295 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to order two shirts for free 'next day' collection into store. The staff were helpful and refunded the shirt size that was too big on the spot after letting me try them on in the changing room. Great service!”

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Posted 7 years ago

“Very friendly and helpful staff”

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Posted 7 years ago

“Cheap and quick”

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Posted 7 years ago

“Next provide a fab shopping experience! Clothes are good value fashionable and a good fit. Ordering on line is a breeze with next day or store delivery provided.”

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Posted 7 years ago

“Simple to use app.”

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Posted 7 years ago

“I think all the clothes and jeans fit for me perfexly”

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Posted 7 years ago

“I have young teenage daughters. For some reason best known to themselves Next have stopped stocking childrens' wear over age 11 in their shops. The Next website is thereofre a godsend, enabling me to buy school uniform and other clothing for our daughters, There is good choice and items are delivered free to our local shop within a few days. Better stocking levels would help avoid goods selling out quickly at the start of the new season which is very frustrating.”

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Posted 7 years ago

“Good quality clothes, good value for money.”

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Posted 7 years ago

“Nice helpful staff”

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Posted 7 years ago

“Delivery always on time and if items are late always receive an e-mail letting me know”

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Posted 7 years ago

“Bought a gorgeous men's dressing gown for my husband and very happy.”

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Posted 7 years ago

“Great online back up service by phone to accompany online.”

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Posted 7 years ago

“Superb online choice, ease of delivering to store, no quibbles on returns either if an item suffers from Buyers Remorse!”

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Posted 7 years ago

“Good varied choice. Polite friendly staff”

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Posted 7 years ago

“Quick order process and next day delivery as promised”

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Posted 7 years ago

“Great balance of quality, style and price.”

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Posted 7 years ago

“by sending my order on time”

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Posted 7 years ago

“Order before 9.00 for next day delivery you are made aware when you purchase the items when the delivery date will be”

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Posted 7 years ago

“good quality goods at a reasonable price”

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Posted 7 years ago

“Excellent service for both online and from the shop quick delivery and if the item is no good you can return them to a store Excellent”

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Posted 7 years ago

Next is rated 3.5 based on 1,295 reviews