Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prices and free next day delivery in-store is brilliant!”

Helpful Report

Posted 7 years ago

“Great service good prices”

Helpful Report

Posted 7 years ago

“Hi I was looking to buy girls clothes age 6-7 I have never seen such poor quality of fabric and design really bad!! Jeans thick hard fabric how could you let a child wear Dresses shoulders bare like grown ups come on sack the designers and buyers and employ people who know about fabric design and comfort !!!”

Helpful Report

Posted 7 years ago

“So helpful, good quality products”

Helpful Report

Posted 7 years ago

“Really efficient service in ordering, fast delivery. Professional friendly service in the shop.”

Helpful Report

Posted 7 years ago

“everything I receive is prompt and exactly what I'm looking for, they never fail to impress me.”

Helpful Report

Posted 7 years ago

“I have young teenage daughters. For some reason best known to themselves Next have stopped stocking childrens' wear over age 11 in their shops. The Next website is thereofre a godsend, enabling me to buy school uniform and other clothing for our daughters, There is good choice and items are delivered free to our local shop within a few days. Better stocking levels would help avoid goods selling out quickly at the start of the new season which is very frustrating.”

Helpful Report

Posted 7 years ago

“Very helpful and informative next day delivery”

Helpful Report

Posted 7 years ago

“The staff always have a smile for you in the store in Hamilton and nothing is ever a bother to them”

Helpful Report

Posted 7 years ago

“Good quality clothes, good value for money.”

Helpful Report

Posted 7 years ago

“Great customer service during an emergency shop when I forgot my overnight bag.”

Helpful Report

Posted 7 years ago

“Excellent customer service and always happy to exchange/refund items on a gift card even without the receipt.”

Helpful Report

Posted 7 years ago

“Purchased all the clothes i like and i tried them on an fitted perfectly.”

Helpful Report

Posted 7 years ago

“I have been shopping at next for so many years and I am 50 now , my 4 children and grandchildren have been and are being introduced to Next . As I am only 4ft 11 they meet all my needs in clothes and shoes . I would say 95 % of my clothes for day ,evening and special occasions are from next .The shop is truly my best shopping on.line and in store experience . ever ? Lorraine”

Helpful Report

Posted 7 years ago

“Great choice of clothing and real sizing”

Helpful Report

Posted 7 years ago

“Ordering on their website is easy and straightforwar. Orders are delivered next day. Prices and quality are excellent value. They have a huge selection.”

Helpful Report

Posted 7 years ago

“Excellent customer service and great value for money”

Helpful Report

Posted 7 years ago

“Stylish, comfortable practical and good quality clothing for kids”

Helpful Report

Posted 7 years ago

“Good quality clothes all the time . And the most up to date styles around for all occasions”

Helpful Report

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews