Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think all the clothes and jeans fit for me perfexly”

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Posted 7 years ago

“Very good sale items .. Colours/Sizes etc”

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Posted 7 years ago

“Good quality clothing and very helpful friendly staff @ silverburn Glasgow :)”

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Posted 7 years ago

“Very helpful staff in Edinburgh Straiton store”

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Posted 7 years ago

“Good quality products with helpful bits like the sizes of socks printed on them, extremely helpful with 4 boys! No cost to deliver to store unlike some other stores.”

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Posted 7 years ago

“Sold items to me in the sales but still held on to them until I was ready,then delivered on time without fuss”

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Posted 7 years ago

“Very fast delivery and good quality clothing. Free collection from store is excellent.”

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Posted 7 years ago

“They also kept me up to date with my order and text me when my order was dispatched and delivered”

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Posted 7 years ago

“Very Efficient”

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Posted 7 years ago

“Always a prompt and efficient service provided and good value”

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Posted 7 years ago

“Excellent prices and free next day delivery in-store is brilliant!”

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Posted 7 years ago

“Great service good prices”

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Posted 7 years ago

“Hi I was looking to buy girls clothes age 6-7 I have never seen such poor quality of fabric and design really bad!! Jeans thick hard fabric how could you let a child wear Dresses shoulders bare like grown ups come on sack the designers and buyers and employ people who know about fabric design and comfort !!!”

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Posted 7 years ago

“So helpful, good quality products”

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Posted 7 years ago

“Really efficient service in ordering, fast delivery. Professional friendly service in the shop.”

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Posted 7 years ago

“everything I receive is prompt and exactly what I'm looking for, they never fail to impress me.”

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Posted 7 years ago

“I have young teenage daughters. For some reason best known to themselves Next have stopped stocking childrens' wear over age 11 in their shops. The Next website is thereofre a godsend, enabling me to buy school uniform and other clothing for our daughters, There is good choice and items are delivered free to our local shop within a few days. Better stocking levels would help avoid goods selling out quickly at the start of the new season which is very frustrating.”

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Posted 7 years ago

“Very helpful and informative next day delivery”

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Posted 7 years ago

“The staff always have a smile for you in the store in Hamilton and nothing is ever a bother to them”

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Posted 7 years ago

“Good quality clothes, good value for money.”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews