Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next clothing is always just as advertised. Good quality at reasonable prices and up to the minute fashion. Items ordered on line are delivered quickly, often the next day, at very little extra cost. Good efficient service.”

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Posted 7 years ago

“Lovely customer service, always a friendly face and always willing to help.”

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Posted 7 years ago

“Store seems to have run out of ideas and any creativity Next was my favourite store but they have lost their charm. Outdated design and every year seem to be same. they seems to rely too much on their boxing day sales. I can not find what Im looking for these days and had to move on to different retailer”

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Posted 7 years ago

“Love the tailoring fashion looks more expensive that price . Always get comments when wearing next clothes.”

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Posted 7 years ago

“Online purchase was quick and easy. Delivery was spot on as predicted, even in Christmas rush. Products fantastic fit and quality as always. Very impressed yet again with Next.”

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Posted 7 years ago

“Half price sale boxing day!”

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Posted 7 years ago

“Bought Christmas gift and arrived 2 days later brilliant”

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Posted 7 years ago

“I love the quality of product and service at next, always recommend them to friends and family”

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Posted 7 years ago

“Easy to use website”

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Posted 7 years ago

“Prompt delivery. Product right first time at competitive price.”

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Posted 7 years ago

“Fast delivery to store time. Good quality items at a reasonable cost. Line was long to collect in store though, hence the reason that 5* was not awarded.”

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Posted 7 years ago

“absolutely great service would recommend everybody”

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Posted 7 years ago

“Staff helpful. Young and customer focus”

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Posted 7 years ago

“efficient and easy to deal with hassle free and quick delivery”

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Posted 7 years ago

“Very easy website to navigate. Speedy delivery too...”

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Posted 7 years ago

“Good clothes, consistent sizing”

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Posted 7 years ago

“I am currently in Greece and found it difficult to get some items I needed as I did not like the style of local items, slippers and dressing gowns. I went online ordered as normal and got items shipped to Greece, I spent €51, got free delivery, which was by DHL and goods arrived in 4 working days, delivered to the village and met driver after a phone call......excellent service if you need something from home.”

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Posted 7 years ago

“Great value for money, friendly and very helpful staff.”

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Posted 7 years ago

“Good staff. Clean and well stocked premises. Nice festive feel as befitting the season. Good stock range - I also collected an online order that day with no problems.”

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Posted 7 years ago

“Great choice of goods, good quality.”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews