Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery to store time. Good quality items at a reasonable cost. Line was long to collect in store though, hence the reason that 5* was not awarded.”

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Posted 7 years ago

“absolutely great service would recommend everybody”

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Posted 7 years ago

“Staff helpful. Young and customer focus”

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Posted 7 years ago

“efficient and easy to deal with hassle free and quick delivery”

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Posted 7 years ago

“Very easy website to navigate. Speedy delivery too...”

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Posted 7 years ago

“Good clothes, consistent sizing”

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Posted 7 years ago

“I am currently in Greece and found it difficult to get some items I needed as I did not like the style of local items, slippers and dressing gowns. I went online ordered as normal and got items shipped to Greece, I spent €51, got free delivery, which was by DHL and goods arrived in 4 working days, delivered to the village and met driver after a phone call......excellent service if you need something from home.”

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Posted 7 years ago

“Great value for money, friendly and very helpful staff.”

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Posted 7 years ago

“Good staff. Clean and well stocked premises. Nice festive feel as befitting the season. Good stock range - I also collected an online order that day with no problems.”

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Posted 7 years ago

“Great choice of goods, good quality.”

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Posted 7 years ago

“Next, your sale is total rubbish. Unless you’re the size of a small child or rather large there is absolutely nothing for an average person. You really need to look at what other stores are doing”

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Posted 7 years ago

“I ordered items beginning of December one item came the next day out of 5 even though it said they were in stock. Received an email to say they would be with me on the 16th they didn't arrive. Then I received a VIP SALR slot time was able to look at what was in sale only to find out the items that I was waiting for were on the sale. I contacted customer services to see if I would be charged the sale price and they said no because I ordered back the beginning of December I had to be charged the full price. Bit I actually received them on the day of the sale how can this company do this. Is it legal do I need to go to trading standards on the matter. Come on next where's your customer service gestures to loyal customers.”

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Posted 7 years ago

“first time buyer at next and i can see why its a popular shop. you can tell the difference between the winter jackets that next sell compared to the quality of a similar jacket at h and m. Pay more at next but you do notice the difference in quality.”

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Posted 7 years ago

“I ordered a wallet, dressing gown and slippers for Christmas, all arrived in plenty of time and we're good quality”

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Posted 7 years ago

“Wonderful products, great prices and a fabulous delivery service!”

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Posted 7 years ago

“I love shopping with Next online. Their website is easy to use. I also use their app (on android) and love that too. Option to pay an annual fee for unlimited service (includes free delivery and first look at upcoming sales). Customer service is fantastic, no nonsense. Delivery is quick and simple. My whole shopping experience far surpasses going into the store.”

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Posted 7 years ago

“We purchased 2 items of clothing online. The first was ill-fitting for the size and the second a perfect fit. Returning the first item via their shop was quick and simple and the refund back in my next account in hours, Great service especially compared with their competitors. Top Marks!”

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Posted 7 years ago

“Excellent service. Love the shop especially at Christmas time!!”

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Posted 7 years ago

“Easy experience. No queues. Left alone to browse and try”

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Posted 7 years ago

“Good stuff, helpful and cheery. Good quality choice of clothing and range.”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews