Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next direct is one of the best. Always top quality and items are always as described. So much choice”

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Posted 7 years ago

“Delivery always on time and if items are late always receive an e-mail letting me know”

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Posted 7 years ago

“Fast and easy”

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Posted 7 years ago

“Bought a gorgeous men's dressing gown for my husband and very happy.”

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Posted 7 years ago

“Love everything in the shop but when I was stood undecided for ages about which clock to choose,one of the staff who was friendly and down to earth said '' come and look at this one on the wall through here''l knew straight away that was the one! It's massive and it looks amazing, I wouldn't have necessarily got it. It shows the staff are paying attention and are interested and bothered to help your choice with a good eye for their stock”

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Posted 7 years ago

“Easy service fast delivery. Good packaging”

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Posted 7 years ago

“Great quality of children clothing”

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Posted 7 years ago

“Service with a smile and very attentive and helpful Thank you”

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Posted 7 years ago

“My shopping experience was good and I was happy with the clothing.”

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Posted 7 years ago

“Great online back up service by phone to accompany online.”

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Posted 7 years ago

“Bought suit online for my son after trying on various suits in the shop - staff in shop very helpful and online purchase no problem. In fact returned internet ordered item to store and purchased another suit in the shop. Refund to my credit card was very quick. (Did not want to end up with two suits on my card!) Having flexibility of online order and the actual shop where we could try on and return if necessary made this whole process easier with an expensive item that we wanted to be absolutely right.”

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Posted 7 years ago

“When ordered is is always delivered the next day!”

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Posted 7 years ago

“Staff are realy helpfull and treat there customers well and are allways willing to help with any issues that is bought to there attention”

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Posted 7 years ago

“Time after time, every purchase that I make at Next always does not disappoint. The quality of the clothing that I buy for myself and 2 boys are always of high standard, wash well and look very smart indeed. One very happy customer.”

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Posted 7 years ago

“Ordered my item online was wrong size my fault so took back to the shop and assistant said no trouble we will change that for you I was so pleased thank you next.”

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Posted 7 years ago

“Ordering online was easy and simple, my order arrived extremely quickly and I received messages informing me what stage my order was at.”

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Posted 7 years ago

“Beautiful clothes”

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Posted 7 years ago

“Good range”

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Posted 7 years ago

“Delivery failed to arrive as promised yet again, my mums birthday present is now late. Courier service is now appalling, what has happened to what was once brilliant customer service.”

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Posted 7 years ago

“Great service in the Cumbernauld branch. Purchased a pair of jeans and they were a great fit and good quality. Will be buying from there. Always have issues with the length but the 30" leg was a great fit”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews