Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great online back up service by phone to accompany online.”

Helpful Report

Posted 7 years ago

“Bought suit online for my son after trying on various suits in the shop - staff in shop very helpful and online purchase no problem. In fact returned internet ordered item to store and purchased another suit in the shop. Refund to my credit card was very quick. (Did not want to end up with two suits on my card!) Having flexibility of online order and the actual shop where we could try on and return if necessary made this whole process easier with an expensive item that we wanted to be absolutely right.”

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Posted 7 years ago

“When ordered is is always delivered the next day!”

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Posted 7 years ago

“Staff are realy helpfull and treat there customers well and are allways willing to help with any issues that is bought to there attention”

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Posted 7 years ago

“Time after time, every purchase that I make at Next always does not disappoint. The quality of the clothing that I buy for myself and 2 boys are always of high standard, wash well and look very smart indeed. One very happy customer.”

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Posted 7 years ago

“Ordered my item online was wrong size my fault so took back to the shop and assistant said no trouble we will change that for you I was so pleased thank you next.”

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Posted 7 years ago

“Ordering online was easy and simple, my order arrived extremely quickly and I received messages informing me what stage my order was at.”

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Posted 7 years ago

“Beautiful clothes”

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Posted 7 years ago

“Good range”

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Posted 7 years ago

“Delivery failed to arrive as promised yet again, my mums birthday present is now late. Courier service is now appalling, what has happened to what was once brilliant customer service.”

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Posted 7 years ago

“Great service in the Cumbernauld branch. Purchased a pair of jeans and they were a great fit and good quality. Will be buying from there. Always have issues with the length but the 30" leg was a great fit”

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Posted 7 years ago

“Superb online choice, ease of delivering to store, no quibbles on returns either if an item suffers from Buyers Remorse!”

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Posted 7 years ago

“Good varied choice. Polite friendly staff”

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Posted 7 years ago

“Prompt delivery and the item I ordered was a good fit and lovely quality.”

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Posted 7 years ago

“Good service and quality products.”

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Posted 7 years ago

“Look on your system as I am not wasting my breath any further”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Next day delivery, awesome!”

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Posted 7 years ago

“Delivery date and time that suited me. Bought some items for myself and my daughter which we both love. The clothing washes well and does not shrink. Customer service is fantastic.”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews