Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed clothes I ordered arrived within 2 days I also love ordering clothes for myself and the kids they always fit perfectly and there too quality”

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Posted 7 years ago

“Allways give a good service”

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Posted 7 years ago

“Purchased trousers online in the evening, delivery driver knocking on my door around luchtime day after. Fast and efficient service, thank you.”

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Posted 7 years ago

“Brilliant mens summer collection this year! Shirt and jeans purchased for under £50 absolute bargain!”

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Posted 7 years ago

“Super easy website. Lots of fashionable items. Cheaper delivery to a local newsagents to save a trip to a store or delivery to the door which is more expensive.”

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Posted 7 years ago

“From easy ordering to quick delivery I love shopping with next”

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Posted 7 years ago

“if there is a problem with my order or im not happy about something. i am dealt with efficiently. u have no problem getting through, if theres a queue they ring you back. thats what i would class as good sevice.”

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Posted 7 years ago

“good quality goods at a reasonable price”

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Posted 7 years ago

“excellent product range and service.”

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Posted 7 years ago

“Excellent service for both online and from the shop quick delivery and if the item is no good you can return them to a store Excellent”

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Posted 7 years ago

“I got really nice good quality tops for my daughter. Free next day delivery was great”

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Posted 7 years ago

“Poor date/delivery availability on the sale items”

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Posted 7 years ago

“I was looking for new bedding for my 4-year-old son's room. He's obsessed with Monster Trucks so I was over the moon when I spotted a fab little duvet set at Next. Even happier when I got a fiver off for buying new curtains at the same time! Next never let me down and now I have a very happy boy!”

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Posted 7 years ago

“Really nice shop assistant”

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Posted 7 years ago

“Friendly staff”

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Posted 7 years ago

“Excellent customer service. Time between placing order and delivery first class. Quality of goods from style to quality of materials and price is excellent. Very good web site for illustration of goods and description of items. No problem with returns”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Quick delivery and good quality clothes”

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Posted 7 years ago

“Superb product and price Dachshund cushions”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews