Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service for both online and from the shop quick delivery and if the item is no good you can return them to a store Excellent”

Helpful Report

Posted 7 years ago

“I got really nice good quality tops for my daughter. Free next day delivery was great”

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Posted 7 years ago

“Poor date/delivery availability on the sale items”

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Posted 7 years ago

“I was looking for new bedding for my 4-year-old son's room. He's obsessed with Monster Trucks so I was over the moon when I spotted a fab little duvet set at Next. Even happier when I got a fiver off for buying new curtains at the same time! Next never let me down and now I have a very happy boy!”

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Posted 7 years ago

“Really nice shop assistant”

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Posted 7 years ago

“Friendly staff”

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Posted 7 years ago

“Excellent customer service. Time between placing order and delivery first class. Quality of goods from style to quality of materials and price is excellent. Very good web site for illustration of goods and description of items. No problem with returns”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Quick delivery and good quality clothes”

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Posted 7 years ago

“Superb product and price Dachshund cushions”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Good & efficient service”

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Posted 7 years ago

“Fantastic display and good value for money”

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Posted 7 years ago

“Easy to use web site, friendly staff in stores, easy returns and collections, massive choice in products, great delivery choices.”

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Posted 7 years ago

“Very quick delivery to store and easy pick up. One item not suitable and was able to return without fuss”

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Posted 7 years ago

“HELPFUL, EASY ORDERING, QUICK DELIVERY, RELIABLE.”

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Posted 7 years ago

“Ordered shoes for my son, wonderful. Look so good!”

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Posted 7 years ago

“Always happy helpful staff love shopping here thank you kim”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“Well priced, good quality item which was delivered on time.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews