Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always leave that shop satisfied with my purchase even if I just go in there while passing by.”

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Posted 7 years ago

“Sorted out problem”

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Posted 7 years ago

“Great communication along with next day delivery. A perfect service.”

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Posted 7 years ago

“Excellent quality products lots of choice really easy to follow website and speedy delivery”

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Posted 7 years ago

“Great clothes & home section. Clean stores with good access.”

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Posted 7 years ago

“Early delivery time was perfect.”

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Posted 7 years ago

“Just have the right product at the right price.. wonderful..”

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Posted 7 years ago

“Early delivery time.”

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Posted 7 years ago

“satisfied for the item I bought”

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Posted 7 years ago

“Next has got a great variety of most things that you need. We recently bought a house and wanted to decorate to our taste. Next offers a fantastic range of furniture, bedding, decorative ornaments etc. Their website is brilliant and you can browse the different collection of furniture they have. The order process is fairly straight forward and you get regular updates on your order. When the furniture we ordered arrived we were very pleased with the quality. If you want to make your own impression on the house and make it stand out then Next is the place to shop!!!”

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Posted 7 years ago

“There is no stretch in this season's cotton chinos! which basically makes for uncomfortable wear! Also, waist is to high but no information given on the labels to indicate this.”

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Posted 7 years ago

“friendly efficient customer service”

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Posted 7 years ago

“Very happy with shopping at Next the choice of goods clothes etc is far better than any other”

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Posted 7 years ago

“Next has provided a quality service, delivered items really quickly. Constant update has helped me stay on top of things and ensured that delivery was smooth.”

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Posted 7 years ago

“very good had so much to choose from”

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Posted 7 years ago

“Really nice and helpful assistants.”

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Posted 7 years ago

“Fast prompt efficient and we'll packaged”

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Posted 7 years ago

“I ordered one evening hand towels for my newly decorated bathroom. I got a text next day at midday to collect my order. Very happy”

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Posted 7 years ago

“Joggers arrived next day at the store, ready for me to collect just as it said it would. Perfect fit. Would definitely shop and order on line again.”

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Posted 7 years ago

“quick and clothes very good quality”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews