Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb online choice, ease of delivering to store, no quibbles on returns either if an item suffers from Buyers Remorse!”

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Posted 7 years ago

“Good varied choice. Polite friendly staff”

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Posted 7 years ago

“Prompt delivery and the item I ordered was a good fit and lovely quality.”

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Posted 7 years ago

“Good service and quality products.”

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Posted 7 years ago

“Look on your system as I am not wasting my breath any further”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Next day delivery, awesome!”

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Posted 7 years ago

“Delivery date and time that suited me. Bought some items for myself and my daughter which we both love. The clothing washes well and does not shrink. Customer service is fantastic.”

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Posted 7 years ago

“Orders can be placed up until midnight for next day delivery to store for free.”

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Posted 7 years ago

“great product and customer service”

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Posted 7 years ago

“Excellent Customer Services. An absolute pleasure to deal with at their Handforth branch”

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Posted 7 years ago

“Excellent customer service, wide range of clothes available”

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Posted 7 years ago

“Good service,easy to shop online”

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Posted 7 years ago

“order up until 12 pm for next day delivery.”

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Posted 7 years ago

“Items always in stock & fast delivery”

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Posted 7 years ago

“Easy website, extremely prompt delivery and a courtesy email to make sure I'd received my order and was happy with it.”

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Posted 7 years ago

“Great bags”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Really good kids range”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews