Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service are always available, very helpful. The sizes are always available to.”

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Posted 7 years ago

“Great customer service didn't have what I was looking for in store and they ordered it in for me excellent service.”

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Posted 7 years ago

“Ordered goods online, arrived in store for collection the next day. Received email to let me know they were in store. Unfortunately goods did not fit. Took back to store, very easy returns process, staff always polite and helpful. Email received acknowledging return of goods the same day. Next day advised of refund and into the bank the same day of next day. Couldn't ask for a better or more fluid service.”

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Posted 7 years ago

“I love their clothes especially for kids.. Amazing quality and love the prices more on sales!”

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Posted 7 years ago

“As usual good range of mens clothes to choose from and delivery is quick too.”

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Posted 7 years ago

“Bought the sculpt jeans in the sale. Love em. Fit well.”

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Posted 7 years ago

“Brilliant choice customer service delivery and great couriers fantastic sales and deals great easy return process always buy from next and recommend to family and friends”

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Posted 7 years ago

“Orders always arrive Returns are easy to do Excellent customer service”

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Posted 7 years ago

“Excellant valued customer”

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Posted 7 years ago

“On hold to customer service last night for over 45 minutes had to ring again from another phone finally got through to be told nobody can deal with my complaint promised a call back today still waiting”

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Posted 7 years ago

“My order arrived on time and they now email you to see if you have received it,”

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Posted 7 years ago

“Easy ordering ,txt messages to let you know order is ready quality of merchandise is always good”

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Posted 7 years ago

“Waiting over four weeks for order still no sign”

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Posted 7 years ago

“They are really helpful and always keep you informed about an item you have ordered or reserved”

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Posted 7 years ago

“Nice and very good shop”

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Posted 7 years ago

“Always deliver on time and products are excellent quality.”

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Posted 7 years ago

“The personalised item was very disappointing - it was smaller than I expected, the engraving was hard to read even with glasses, it was delivered in a paper bag rather than a gift box and I was charged £28 instead of £21.”

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Posted 7 years ago

“Items were ordered and an estimated delivery date received at the time. This was almost spot on and all items delivered within the specified time. On delivery the drivers were extremely polite and delivered the heavy item to my upstairs flat without compmaint.”

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Posted 7 years ago

“very good.”

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Posted 7 years ago

“Simple ordering.Next day delivery.Product good.”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews