Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived on time and they now email you to see if you have received it,”

Helpful Report

Posted 7 years ago

“Easy ordering ,txt messages to let you know order is ready quality of merchandise is always good”

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Posted 7 years ago

“Waiting over four weeks for order still no sign”

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Posted 7 years ago

“They are really helpful and always keep you informed about an item you have ordered or reserved”

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Posted 7 years ago

“Nice and very good shop”

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Posted 7 years ago

“Always deliver on time and products are excellent quality.”

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Posted 7 years ago

“The personalised item was very disappointing - it was smaller than I expected, the engraving was hard to read even with glasses, it was delivered in a paper bag rather than a gift box and I was charged £28 instead of £21.”

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Posted 7 years ago

“Items were ordered and an estimated delivery date received at the time. This was almost spot on and all items delivered within the specified time. On delivery the drivers were extremely polite and delivered the heavy item to my upstairs flat without compmaint.”

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Posted 7 years ago

“very good.”

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Posted 7 years ago

“Simple ordering.Next day delivery.Product good.”

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Posted 7 years ago

“Next clothing is always just as advertised. Good quality at reasonable prices and up to the minute fashion. Items ordered on line are delivered quickly, often the next day, at very little extra cost. Good efficient service.”

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Posted 7 years ago

“Lovely customer service, always a friendly face and always willing to help.”

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Posted 7 years ago

“Store seems to have run out of ideas and any creativity Next was my favourite store but they have lost their charm. Outdated design and every year seem to be same. they seems to rely too much on their boxing day sales. I can not find what Im looking for these days and had to move on to different retailer”

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Posted 7 years ago

“Love the tailoring fashion looks more expensive that price . Always get comments when wearing next clothes.”

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Posted 7 years ago

“Online purchase was quick and easy. Delivery was spot on as predicted, even in Christmas rush. Products fantastic fit and quality as always. Very impressed yet again with Next.”

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Posted 7 years ago

“Half price sale boxing day!”

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Posted 7 years ago

“Bought Christmas gift and arrived 2 days later brilliant”

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Posted 7 years ago

“I love the quality of product and service at next, always recommend them to friends and family”

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Posted 7 years ago

“Easy to use website”

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Posted 7 years ago

“Prompt delivery. Product right first time at competitive price.”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews