Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok service and quality of products is good too”

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Posted 6 years ago

“Very happy always deliver ontime never any issues with them”

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Posted 6 years ago

“Recently made a couple of purchases from Next in Oldham at Spindles. Good service. Tops purchased. Lovely styles and reasonable price”

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Posted 6 years ago

“Good quality and on time no charge for store collection”

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Posted 6 years ago

“Always have quick delivery and products I want in stock.”

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Posted 6 years ago

“Easy to use site. Kept informed of order progress”

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Posted 6 years ago

“Generally really good for clothes and home. Sometimes I think they should concentrate on less clothes but better more relevant styles. Some of it is so generic it’s hard to know what audience they are targetting.”

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Posted 6 years ago

“Great customer service when speaking on the phone.”

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Posted 6 years ago

“Ordered online for grandsons birthday.Kept me informed on order and picked up from local store two days later.Excellent service.”

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Posted 6 years ago

“Good morning I have beento the children floor midday yesterday. Their service was great. Specially who was at the till. I find Nithyarani was such a great lady. Very good manor. Thanks”

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Posted 6 years ago

“Very nice clothes and always nice staff”

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Posted 6 years ago

“The curtains I ordered were exactly what I wanted as was the design and colour, and they were delivered when they were supposed to be. They drape beautifully and give my living room the look I wanted.”

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Posted 6 years ago

“Clothing fit perfectly true to size and fast delivery”

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Posted 6 years ago

“Had what I was looking for to give as a present.”

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Posted 6 years ago

“Staff are always approachable. Very helpful and excellent service at all times. Profucts are always great quality.”

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Posted 6 years ago

“Easy to order, collections easy from shop, returns very straight forward and keep you in touch with orders/returns very well”

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Posted 6 years ago

“I love NEXT, I just feel the quality of the clothing for the price cannot be beaten,”

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Posted 6 years ago

“Fast delivery.”

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Posted 6 years ago

“EASY TO FIND WHAT YOU ARE LOOKING FOR BEST QUALITY VALUE OF MONEY FAST DELIVERY RETURN POLICY”

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Posted 6 years ago

“very good and nice people”

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Posted 6 years ago

Next is rated 3.5 based on 1,289 reviews