Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality items. They did not charge extra p&p when order is in multiple deliveries.”

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Posted 6 years ago

“Great service and prompt considering it was around Christmas time.”

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Posted 6 years ago

“just had glass and oak dining table delivered, delivery he couldn't be more helpful, table was easy to put together and looks fab in my dining room”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Great everyday shirts”

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Posted 6 years ago

“Always good service,high quality and easy to find what you need it for just browsing!”

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Posted 6 years ago

“Great delivery service to the shop”

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Posted 6 years ago

“Good price for sportwear, great customer service from the Kidderminster branch”

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Posted 6 years ago

“Good products. Always good value”

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Posted 6 years ago

“delivery is very fast and packed very well, excellent service”

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Posted 6 years ago

“Good quality clothes with next day delivery to a local shop for online orders - perfect!”

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Posted 6 years ago

“Good selection of ladies tops”

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Posted 6 years ago

“I always receive great quality goods. Will be shopping here again.”

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Posted 6 years ago

“Purchased an end of line ceiling light from the Kilmarnock store and the ladies on the till could not have been more helpful. Very kind and seemed genuinely interested in us. Good job Next team Kilmarnock.”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Lovely friendly staff, very helpful as I had my hands full with two young children whilst looking for a Mothers Day gift. Very nice range of homeward & accessories. I will be heading back shortly after spotting a very nice dining set!”

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Posted 6 years ago

“Helpful staff and excellent service at all times.”

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Posted 6 years ago

“Great service.. beautiful clothes and great quality and affordable prices.”

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Posted 6 years ago

“Bought two bandeau swimsuits and the best I have ever found I bought the Orange sparkle texture £32 my favourite and the black flowered swimsuit £22 both fit true to size noe looking at the Blue Coral Ptint Bandeau swimsuit £24 I cannot fault NEXT for their great style & fit”

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Posted 6 years ago

“Good customer service and love their products!”

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Posted 6 years ago

Next is rated 3.5 based on 1,289 reviews