Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Staff are always Friendly and Helpful and the Qualty of Clothes is Excellent!”

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Posted 7 years ago

“Good quality clothes, friendly, helpful staff”

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Posted 7 years ago

“Excellent choice of delivery options and easy returns.”

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Posted 7 years ago

“Good service lovely clothes. Also a wide range of styles to choose from.”

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Posted 7 years ago

“Great customer service - pulled out all the stops to ensure my order was fulfilled correctly and in a good time. Good job Hounslow Branch.”

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Posted 7 years ago

“Quick delivery of the exact product I paid for. Well packaged.”

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Posted 7 years ago

“I was very happy with my purchases and service i received”

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Posted 7 years ago

“Great website with clear images and details about the products. Delivery from UK to Sweden the next day. Next have a good idea about how their collections match and the clothes work together well.”

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Posted 7 years ago

“purchased dressing table - josephine range and cant complain about anything, simple the great range.”

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Posted 7 years ago

“Excellent products clothing as well as household”

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Posted 7 years ago

“Good quality items. They did not charge extra p&p when order is in multiple deliveries.”

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Posted 7 years ago

“Great service and prompt considering it was around Christmas time.”

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Posted 7 years ago

“just had glass and oak dining table delivered, delivery he couldn't be more helpful, table was easy to put together and looks fab in my dining room”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Great everyday shirts”

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Posted 7 years ago

“Always good service,high quality and easy to find what you need it for just browsing!”

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Posted 7 years ago

“Great delivery service to the shop”

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Posted 7 years ago

“Good price for sportwear, great customer service from the Kidderminster branch”

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Posted 7 years ago

“Good products. Always good value”

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Posted 7 years ago

“delivery is very fast and packed very well, excellent service”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews