Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality of clothessst reasonable prices.”

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Posted 7 years ago

“Excellent customer service.”

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Posted 7 years ago

“Quick and easy delivery”

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Posted 7 years ago

“Super quick postage”

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Posted 7 years ago

“Always great service, keep you updated with delivery times & good value for money”

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Posted 7 years ago

“Excellent Service Good Quality clothes”

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Posted 7 years ago

“Always offer good service and delivery. Only received 4 stars as the item I wanted was 7-8 weeks from being in stock.”

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Posted 7 years ago

“Provided good service and helped me which my purchase”

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Posted 7 years ago

“Reliable and professional”

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Posted 7 years ago

“I was in a rush and needed a top, they found me one from storage that was perfect and even ironed it for me as I needed it there and then. Next in Springfields, Spaulding. So helpful and will most definitely be visiting the store to purchase from again”

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Posted 7 years ago

“Fast efficient service with products above expected quality.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Happy with their service goods arrived as promised within 24 hours”

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Posted 7 years ago

“Uncomplicated website”

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Posted 7 years ago

“products very good quality”

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Posted 7 years ago

“Easy purchases and store collection, returns without hassle. Love the home section”

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Posted 7 years ago

“I complained because the green kitchen theme accessories that I was collecting had been replaced by blue and red. I didn't think they should change colour schemes so regularly. But they rewarded me with a £15 voucher so I will just have to have a white microwave instead of a green one. Apart from that I love Next. My favourite shop.”

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Posted 7 years ago

“Free delivery on order over SGD 50 and delivered in 4 working days.”

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Posted 7 years ago

“Purchased some perfume online, kept me informed throughout the whole process. Delivery to store very prompt. Would recommend.”

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Posted 7 years ago

“They have fantastic sales and the new delivery service available is fabulous”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews