Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely iteam”

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Posted 7 years ago

“Loved getting my little boys Christmas clothes Thank you”

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Posted 7 years ago

“Order details item pick up from shop customer service excellent”

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Posted 7 years ago

“Great purchase, top/jumper came within time arranged. Good size, and same colour as seen.”

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Posted 7 years ago

“I love shopping at Next! I've been a customer with them for about six and half years now. Over that time, they have greatly improved their in-store and online shopping and consistently given excellent customer service. Their available products are always changing and improving quality, so there is always something new to look at when shopping with them. I ordered a lovely Malvern Corner TV Unit to replace one that I bought from Argos three years ago. It was damaged while I was cleaning the house, it then fell apart! They no longer had that exact product, but I liked this one just as much. It is well made and so pleasing, I use it to put my new 50inc T.V”

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Posted 7 years ago

“Given 5 because the staff in my local store are helpfull and give the best customer service,however lately online awfull got email telling me order is there to be collected as i was in queue to pick it up got email telling me delayed,it was not there got home email order in store then another 2 mins later telling me delayed happened to me twice now”

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Posted 7 years ago

“Large range of goods what suit exactly to me. Loyal payment programme”

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Posted 7 years ago

“Good customer service. Especia?ly at the till”

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Posted 7 years ago

“Always have a good selection of clothing for women, be it fashion or classic. The quality is extremely good. I like their customer service also. A good all round home and clothing store.”

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Posted 7 years ago

“assistant was very helpful in choosing a new pair of boots for my daughter”

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Posted 7 years ago

“Quick delivery and excellent customer service.”

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Posted 7 years ago

“Quick delivery and if you need to return no hassel”

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Posted 7 years ago

“Great choice of clothes. Polite and good service in store.”

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Posted 7 years ago

“The staff in Costessey Store in Norwich were helpful, knowledgeable and their store was a pleasure to shop in. Excellent experience topped off by having a Costa Coffee located in the store!”

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Posted 7 years ago

“Next has excellent customer service, very professional. I would like to mention the staff in Next Kingston, very friendly and helpful! Also, Next has amazing leather shoes for good price. Well done!”

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Posted 7 years ago

“very good service , variety , colour combination and competitive price”

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Posted 7 years ago

“it has such an easy and clear web site in addition to a good eturn policy and shipping all over the world,i love it!!”

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Posted 7 years ago

“next day delivery is brilliant for me as i am disabled”

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Posted 7 years ago

“Purchased many items online brilliant service and delivery always estimated correctly”

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Posted 7 years ago

“We placed an order in mid October expecting delivery within the next few days, but it turned out that our purchase wasn't to be delivered until 10th January. Very disappointing. When contacted customer service, no apologies from the shop and the assistant I spoke to seemed surprised that we weren't happy with extremely delay. Also, delivery should be free over certain price.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews