Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and excellent customer service.”

Helpful Report

Posted 7 years ago

“Quick delivery and if you need to return no hassel”

Helpful Report

Posted 7 years ago

“Great choice of clothes. Polite and good service in store.”

Helpful Report

Posted 7 years ago

“The staff in Costessey Store in Norwich were helpful, knowledgeable and their store was a pleasure to shop in. Excellent experience topped off by having a Costa Coffee located in the store!”

Helpful Report

Posted 7 years ago

“Next has excellent customer service, very professional. I would like to mention the staff in Next Kingston, very friendly and helpful! Also, Next has amazing leather shoes for good price. Well done!”

Helpful Report

Posted 7 years ago

“very good service , variety , colour combination and competitive price”

Helpful Report

Posted 7 years ago

“it has such an easy and clear web site in addition to a good eturn policy and shipping all over the world,i love it!!”

Helpful Report

Posted 7 years ago

“next day delivery is brilliant for me as i am disabled”

Helpful Report

Posted 7 years ago

“Purchased many items online brilliant service and delivery always estimated correctly”

Helpful Report

Posted 7 years ago

“We placed an order in mid October expecting delivery within the next few days, but it turned out that our purchase wasn't to be delivered until 10th January. Very disappointing. When contacted customer service, no apologies from the shop and the assistant I spoke to seemed surprised that we weren't happy with extremely delay. Also, delivery should be free over certain price.”

Helpful Report

Posted 7 years ago

“Friendly helpful staff. Always apologise if you have been waiting for along time to pay. on-line collection - excellent service and also if you are returning anything. This is all in one place. Quality of clothes is great - my favourite place to shop.”

Helpful Report

Posted 7 years ago

“Good Range of products well priced for the quality. Range if courier services gives good choice with a simple no quibbles return process. Would recommend”

Helpful Report

Posted 7 years ago

“Great product and excellent customer service. Nothing was too much trouble. did not have the size in Stock for me so checked other stores and arranged for it to be delivered to my home or pickup the next day.”

Helpful Report

Posted 7 years ago

“Super quick overnight delivery. Never question returns either.”

Helpful Report

Posted 7 years ago

“Love this shop and staff are always friendly”

Helpful Report

Posted 7 years ago

“Very helpful lady in my local store as she was very knowledgeable and I felt like she really cared about my shopping experience”

Helpful Report

Posted 7 years ago

“Quick, friendly service.”

Helpful Report

Posted 7 years ago

“Furniture delivery was efficient. A pre-call was arranged which was extremely helpful. the delivery team were neat and tidy and very polite and had plastic booties on when inside. The assembly team were brilliant and really quick.”

Helpful Report

Posted 7 years ago

“The service for online purchasing with store collection is spot on, speedy and efficient. As are returns if required. They never keep you waiting long. Top Service”

Helpful Report

Posted 7 years ago

“Easy and good customer service.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews