Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do have to shop in any other shop you have all I need”

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Posted 7 years ago

“good choice of products, good quality.”

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Posted 7 years ago

“got great deals on some of my purchases”

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Posted 7 years ago

“Got upto 70% black friday sale ..”

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Posted 7 years ago

“Dreadful customer service - impossible to talk to anyone on the phone. Up to one hour wait for them to answer.”

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Posted 7 years ago

“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”

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Posted 7 years ago

“they had very good staff”

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Posted 7 years ago

“Perfect service online, in store and messages to keep you up to date with orders and everything. What more can you ask for when shopping customer service is brilliant and will always shop with Next one of my favourite stores.”

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Posted 7 years ago

“Easy returns and customer service in store excellant”

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Posted 7 years ago

“Good quality products”

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Posted 7 years ago

“Lovely iteam”

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Posted 7 years ago

“Loved getting my little boys Christmas clothes Thank you”

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Posted 7 years ago

“Order details item pick up from shop customer service excellent”

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Posted 7 years ago

“Great purchase, top/jumper came within time arranged. Good size, and same colour as seen.”

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Posted 7 years ago

“I love shopping at Next! I've been a customer with them for about six and half years now. Over that time, they have greatly improved their in-store and online shopping and consistently given excellent customer service. Their available products are always changing and improving quality, so there is always something new to look at when shopping with them. I ordered a lovely Malvern Corner TV Unit to replace one that I bought from Argos three years ago. It was damaged while I was cleaning the house, it then fell apart! They no longer had that exact product, but I liked this one just as much. It is well made and so pleasing, I use it to put my new 50inc T.V”

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Posted 7 years ago

“Given 5 because the staff in my local store are helpfull and give the best customer service,however lately online awfull got email telling me order is there to be collected as i was in queue to pick it up got email telling me delayed,it was not there got home email order in store then another 2 mins later telling me delayed happened to me twice now”

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Posted 7 years ago

“Large range of goods what suit exactly to me. Loyal payment programme”

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Posted 7 years ago

“Good customer service. Especia?ly at the till”

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Posted 7 years ago

“Always have a good selection of clothing for women, be it fashion or classic. The quality is extremely good. I like their customer service also. A good all round home and clothing store.”

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Posted 7 years ago

“assistant was very helpful in choosing a new pair of boots for my daughter”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews