Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to wait a bit while everything arrived, but the quality is very good and the sizing always right. My favourite place to buy quality clothes for the full family.”

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Posted 7 years ago

“I went into our local Next, and was helped by a very interested young lady who was well attired and friendly. She was extremely efficient in finding the article in question and I shall definately consider going to that branch again.”

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Posted 7 years ago

“The service from the assistant was excellent.Friendly, Knowledgeable,Helpful without being pushy”

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Posted 7 years ago

“Great selection of Mens cloths, Shirts and Suits are really well tailored and a good fit generally.”

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Posted 7 years ago

“Costumer service is not the best”

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Posted 7 years ago

“Items arrive very quickly to store, collection was quick and easy and the bonus of free store delivery is brilliant”

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Posted 7 years ago

“Great service!!! Very good items in the store”

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Posted 7 years ago

“The next day service is so efficient and prompt. Clothing is great quality and reasonably priced 3”

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Posted 7 years ago

“Always deliver when they say, if there is a delay in getting your item, they let you know in plenty of time so that you may make another choice if required urgently. 1st class products.”

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Posted 7 years ago

“After ordering online the time it takes for the items to get to store is very good the staff are very efficient even on returned items thankyou”

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Posted 7 years ago

“I do have to shop in any other shop you have all I need”

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Posted 7 years ago

“good choice of products, good quality.”

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Posted 7 years ago

“got great deals on some of my purchases”

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Posted 7 years ago

“Got upto 70% black friday sale ..”

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Posted 7 years ago

“Dreadful customer service - impossible to talk to anyone on the phone. Up to one hour wait for them to answer.”

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Posted 7 years ago

“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”

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Posted 7 years ago

“they had very good staff”

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Posted 7 years ago

“Perfect service online, in store and messages to keep you up to date with orders and everything. What more can you ask for when shopping customer service is brilliant and will always shop with Next one of my favourite stores.”

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Posted 7 years ago

“Easy returns and customer service in store excellant”

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Posted 7 years ago

“Good quality products”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews