Nicholls Online Reviews

Name: Nicholls Online
Address: 19 High Street, Crickhowell
Rating: 4.87

4.9 Rating 3,854 Reviews

97 %

of reviewers recommend Nicholls Online

4.9

Based on 3,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, called me straight away to let me know an item was going to take a day longer than quoted on website. Very impressive. Good product.”

Helpful Report

Posted 9 years ago

Misty, Thank you for leaving such a lovely review. We're so pleased to hear that you are impressed with our service and products! Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Lovely Cath Kidston small dog bed. The pooch really loves it!! Its arrived promptly. Excellent service. Thank you.”

Helpful Report

Posted 9 years ago

Suzie, Thank you for the lovely comments and we're pleased to hear your pooch loves its new dog bed! Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Was more than pleased with items they are a birthday present for my friend”

Helpful Report

Posted 9 years ago

Marian, Thank you for the kinds words, and we hope your friend loves her birthday presents! Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Ordered 2 pens but appears only one left after order submitted so bit disappointed. Impressed with delivery. Quick and well presented. Would like to be offered possibility of collection from store to avoid possible delivery charge if ordering something of small value however”

Helpful Report

Posted 9 years ago

Sadie, I am sorry that one of the pens was out of stock for you, though I'm pleased that you were happy with the delivery and presentation of your order. Collection in store can gladly be arrange but sadly we can't do it through the website. Please call us on 01873 853306 if you would like an order delivered to your local store. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Fabulous product. Excellent prompt service.”

Helpful Report

Posted 9 years ago

Jo, Thank you for the kind comments, we're so pleased that you're happy with our service! Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Very efficient service. Very pleased with product ( a Charlie Bear) bought. Would use this company again and recommend them to my friends”

Helpful Report

Posted 9 years ago

Janet, Thank you for the lovely comments! Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Just wanted to say what fab customer service I was given from start to finish when I bought my item. Great quality product, and then perfect helpfulness to go along with it. Thank you so much Luke!! Marian”

Helpful Report

Posted 9 years ago

Marian, Thank you for the fantastic review! We really do try our best and I will make sure the lovely comments are passed onto Luke! We hope to deliver more parcels to you again in the future. Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Really hard as item seemed to be lost and only available on computer not in reality. Nice young man left msg and money quickly refunded”

Helpful Report

Posted 9 years ago

Margaret, I am ever so sorry that this happened, occasionally we can have stock level errors. However we do endeavour to let the customer know as soon as possible and refund them their money as quickly as we can. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Very happy with product, good choice, good value for money and delivered very promptly, highly recommended.”

Helpful Report

Posted 9 years ago

Bernadette, Thank you for the great review! We're glad you such a lovely experience shopping with Nicholls Online. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Website was easy to use and item arrived very quickly.”

Helpful Report

Posted 9 years ago

Angela, Thank you for the kind comments! Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Excellent service and next day delivery. Item purchased just as described and a very competitive price, thanks.”

Helpful Report

Posted 9 years ago

Tony, Thank you for the kind comments and lovely review, it really is very much appreciated! Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Perfect so pleased with my order and fast delivery will shop with you again thank you”

Helpful Report

Posted 9 years ago

We are glad the order arrived quickly and you liked what you ordered. Hopefully we can give you the same service again in the near future. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“All terribly easy - website layout, payment and delivery. Couldn't fault you and will certainly use Nicholls again! Thank you”

Helpful Report

Posted 9 years ago

We are glad you liked our website, we have worked very hard to make it as user friendly as possible. We look forward to delivering to you again in the near future. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“nice lemon smell, make me feel happiness”

Helpful Report

Posted 9 years ago

Tailin, Many thanks for your good feedback, it is very much appreciated. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“Every impressed with the service. Goods arrived quickly. I was not in but goods left exactly where requested.”

Helpful Report

Posted 9 years ago

Ann, We are glad the couriers did as they were told. Many thanks for your comments, they are much appreciated. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“I would highly recommend this company communication was excellent they replied to my queery almost instantly and have done exactly as I requested, 1st class postal service with tracking. Well done Nicholls will definately purchase from you again.”

Helpful Report

Posted 9 years ago

Rosamond, Many thanks for your kind words. We are glad the order arrived in good time and you like what you received. Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“I found the Nicholls website searching for a Masai top through Google. I was most impressed at how quickly the item I ordered was sent out and that they use Predict so the item arrives with a one hour slot delivery time. Sadly the top was too big, but I had no trouble returning it. They were extremely helpful and I shall certainly be using them again.”

Helpful Report

Posted 9 years ago

Amanda, We're so pleased to hear that you had a great experience shopping with us online. Thank you for the lovely words and we are always here to help in any way we can. We look forward to hopefully posting more parcels to you in the future! Kind Regards, Nicholls Online Web Team

Posted 9 years ago

“item just as i imagined, postage seems a little steep for such a small item”

Helpful Report

Posted 9 years ago

Kimberly, Thanks for your review and we're really glad you liked the item. With regards to the postage, to keep it as simple as possible we charge £2.95 for all orders below £25.00 and free for above £25.00. I am sorry if you felt it was a little expensive. Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Very pleased with my purchase which arrived very promptly. Excellent service.”

Helpful Report

Posted 9 years ago

Sue, Thank you for the lovely comments! Kind regards, Nicholls Online Web Team

Posted 9 years ago

“Good availability of stock when other companies sold out of the dress I wanted. Very prompt delivery - arrived next day. All in all excellent service. Thank you.”

Helpful Report

Posted 9 years ago

Lynne, Thank you! We're glad we had the dress that you were after in stock and are really pleased you had such a great experience shopping with us online. We hope to deliver to you again in the future! Kind regards, Nicholls Online Web Team

Posted 9 years ago

Nicholls Online is rated 4.9 based on 3,854 reviews