“I ordered a pair of shoes with Nike.com and the experience has been really 'meh'.
1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped"
𝐍𝐈𝐊𝐄 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎
𝐍𝐈𝐊𝐄 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝐎 𝟓𝐎𝟒𝟎
𝐍𝐈𝐊𝐄 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎
𝐍𝐈𝐊𝐄 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝐎 𝟓𝐎𝟒𝟎
was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen.
2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience.
3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive.
4. Shipping is very slow - I was expected much speedier delive”
“Love the shoes I ordered from Nike, wait I didnt order anything but I got a free pair of shoes at my door this morning and the guy asked me if the delivery is mine so I said yes 🤣”
“Bought a product from a collaboration between Nike and Fear of God. The quality of the product is not what I expected. For that reason I will be returning the product. Nike always ships order very fast and therefore, the orders also arrive in just a few days.”
“The website was easy to navigate, my order was quick and easy to complete and my parcel is on track to arrive in a quick amount of time. All completely positive.”
“Delivery was very quick. And when I couldn't be available during the week, the delivery was rearranged for a sunday with no additional delivery fee (Delivery was also free to begin with!).
Unfortunately, I was over confident with my purchases and the sizes were a bit too small. Returns were free and fast too.”
