Nissan Reviews

Name: Nissan
Rating: 1.61

1.6 Rating 114 Reviews

15 %

of reviewers recommend Nissan

Company Reviews

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Metrics

1.6

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01923 899334

Email:

gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent. Promise call backs that never materialise. Their Dealership network charge the earth per hour and have no idea half the time what the problem is. Their sense of urgency is appalling. Their sense of pride and customer satisfaction is sadly lacking.”

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Posted 7 years ago

“All new cars can break down but it's the customer service that makes the difference! Poor poor poor!”

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Posted 7 years ago

“Do Nissan ever read these reviews I think not but if they do Leila I'm still waiting for your call. I”

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Posted 7 years ago

“Multiple visits to main dealer to investigate engine warning light over a number of months on my then 1 year old Nissan Note. Garage found different solutions most times which meant the problem went away for a while only to return. Now over 2 years old and all i have asked for was that Nissan GB would provide cover for this particular issue beyond standard 3 years. Customer services declined to offer any help, not even a discount on an extended warranty plan. Feel have no option but to sell the car. Last Nissan ever. Speaks volumes that every review is 1 star.”

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Posted 8 years ago

“Do NOT Purchase a Nissan Qashqai 1.2 dig-t Common problem with the oil rings and pistons which then require a new engine. Took our Nissan Qashqai to dealership for a service in August 2016. We were advised that vehicle was losing an abnormal amount of oil and to return in 3000 miles. We returned to dealership in December and the workshop staff investigated further as the vehicle was still losing too much oil. The cause was found to be incorrectly fitted piston rings (a fault with this particular type of engine, due to poor design). The technician determined an engine replacement was required on 27th December 2016 and this was subsequently ordered. This has now been fitted, but I have lost all faith in the brand and the car that I purchased brand new in 2015. I have attempted to communicate with Customer Service department and they have been unhelpful and rude throughout the entire process and has refused to pass me onto a manager at any time. I specifically purchased a brand-new vehicle as I did not want to have to worry about any potential issues with a vehicle over the term of the agreement. Unfortunately, this has not been the case and I have had to go back and forth regarding this issue and if it was not for the service manager in dealership, who took pity on me, I would have been left without a vehicle over the Christmas period. Awful treatment by Nissan (not bassetts dealership) and this is a common fault caused by poor design by Nissan.”

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Posted 8 years ago

“Brought a used juke which stated start stop, when collected it did not have this. Was offered to get a refund, £200 or a free service. Non of these options are fesable. And I do not believe it is only £200 to add start stop. Took car in after 3 weeks due to noise in engine, told injectors done, started car same noise, told fuel pump and nothing was done. Took to a mechanic and told they havnt even touched injectors. Called again and was provided with an invoice for a week prior to the purchase advising of same fault. Have taken complaint to Nissan uk and told how disgusted I am with dealership, only for Nissan uk to say they will look into it and then passed me straight back to the dealer. Absolute pile of rubbish.”

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Posted 8 years ago

“My new Nissan qashqai has developed a fault within 2 weeks of delivery they say a wire has been chewed and it's not their fault and is not covered under warranty their customer care has been non existent and are not even prepared to look in to the possibility the damage was done prior to delivery repeating standard answers to any of my questions and as result I have a car stuck in their garage which I'm still paying for and no one prepared to help in this problem Has any one else had this problem”

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Posted 8 years ago

“Spent £26000 on a Nissan from Town & Country, Truro , and after 2 years I have sold it just to get away from the terrible customer service. Stop/start has never worked and I don't believe they are capable of making it work. Air con has been leaking for 2 years and Nissan head office do not have the will to sort things out. Amazing that when I bring the subject up with other people, they have also experienced the same non excistent customer service.”

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Posted 8 years ago

“Have a Nissan Qashqai 2013 plate, 16 days after the 3 year warranty expired the Sat Nav stopped recognising the SD data card stating "no SD card recognised please only use genuine Nissan sd card". The card is still the same as the one that came with the car. I contacted Nissan to be advised that they would be able to offer no contribution towards a replacement card and that cards expire after a period of time " every few years", so effectively telling me that every 3 years or so you have to buy a new card to keep your map system working! Pretty sure I have been royally mugged off as now have little choice but to buy an updated card for £125 + vat if I want to use the built in sat nav!”

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Posted 8 years ago

“When I bought my nearly new Nissan Qashqai, it was recorded that the sales team had lost 1 of the keys, but they would supply me a new one. 6 months later, many phone calls and emails and I still don't have the key. Other pre-existing problems also haven't been rectified. I won't be buying another Nissan.”

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Posted 8 years ago

“When you spend over £20,000 on a brand new car and find that the car needs a new engine after just 9 months, you expect some agreed reasonable compensation. Nissan GB offered just £150 worth of accessories or £100 off an extended warranty. When I rejected this, I've been met with a "take it or leave it" response or take it to the auto industry ombudsman, which they know can't force them to provide reasonable compensation. Looking forward to getting rid of my Nissan and buying another Toyota.”

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Posted 9 years ago

“such poor service nissan you just don't care about your customers and until you learn i can not promote your products”

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Posted 10 years ago

“Poor poor poor customer service.thats all really!”

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Posted 10 years ago

“lack of customer service for customers who have problems with their NEW vehicles is DISGUSTING!”

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Posted 11 years ago

“Nissan have very poor customer service for such a large company given known fault. Will make me think twice about buying Nissan!”

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Posted 11 years ago

“worst customer service I have ever received! nissan you suck”

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Posted 11 years ago

Nissan is rated 1.6 based on 114 reviews