Nobody's Child Reviews

Name: Nobody's Child
Rating: 2.16

2.2 Rating 90 Reviews

24 %

of reviewers recommend Nobody's Child

Company Reviews

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Metrics

2.2

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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Nobody's Child 5 star review on 25th October 2022

S.Dangol

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely dresses but this is the second time had to chase up returns , After month of sending items back. Sadly won’t be ordering again due to this”

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Posted 3 years ago

“Love the style but sadly won’t be ordering from them again. Their returns are non existent. I’ve sent several items back and had absolutely no refund after well over a month. They’ve not acknowledged receipt of the return or anything they now owe me around £200. Disgusting service. They say they’re a small team but they’re in M&S and Next etc so they should spend some of our money on staffing properly.”

Helpful Report

Posted 3 years ago

“I ordered a dress using their size guide and measurements. When the dress finally came, it was way too small. When I sent an email to Nobody's Child, I got a general "I'll pass this along" email. Definitely would not recommend.”

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Posted 3 years ago

“Awful customer service. No refund after 3 weeks following being told the refund has been recieved. Told banking error over a week ago and still no refund. Criminal and shoddy!”

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Posted 3 years ago

“I am always happy with the styles and the quality of the merchandise. I am satisfied with the delivery service and I love the fact that the company is environmentally aware and the fabrics are fabulous.”

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Posted 3 years ago

“Bought a beautiful dress, which arrived in good condition. After wearing it once I washed it as directed on the label. It shrank just enough to become too small to wear. When I complained to customer services I received a response asking for photos. After sending the photos, and a further two follow up emails I received no response. I’m very disappointed in the customer service, and as a warning to others, perhaps hand wash only as the fabric is liable to shrink.”

Helpful Report

Posted 3 years ago

“Loved my coat and jumper - looks much more expensive than I paid for - easy to Order and fast delivery , will definitely order again today”

Helpful Report

Posted 4 years ago

“Poor quality clothing. Cheap. Fit is small. No substance to finished article. Looks lovely in the picture. Ordered a few items all were poorly finished and cheap material”

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Posted 4 years ago

“due to a processing error on the website my first order used the 15% welcome coupon. i made another order and requested the discount to be refunded to me. i was informed this is not possible. as someone who works in customer service for an online retailer and i find this incredibly hard to believe that there is not a system in place to issue partial refunds. i would avoid as the website is buggy and they are not willing to accommodate you to fix issues.”

Helpful Report

Posted 4 years ago

“Was awaiting a refund the week before lockdown commenced. Still no refund to this day. Numerous emails back and forth promising the money would be returned and asking me to be patient. Time then lapsed with PayPal so I couldn’t process a claim. Furious! Email stating refund done, no funds reached my account so promised an investigating “team” at NC would investigate. Still nothing to this day and no updates unless I chase them. I simply can not recommend this site at all!”

Helpful Report

Posted 4 years ago

“I was due a refund before lockdown happened in March. I was promised a refund in April and May, 10 emails from them all stating they would refund my purchase - in the end opened a PayPal case and had to claim my money back that way. It’s taken over 3 months. I would not bother. Poor quality products and poor customer service. I’ve only given this a one star because you can’t put zero.”

Helpful Report

Posted 4 years ago

“Would never order from this site again the customer service and communication has gotta be the worst I’ve ever experienced”

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Posted 4 years ago

“Ordered a dress for £40 and the quality of the fabric was just awful! It was shiny and plasticky. Reminded me of the fabric of Halloween costumes you buy at supermarkets for £5/10. Ordered a cami dress size 8 (I'm a size 6/8 and sometimes size 8 is a bit large) but I could get into this dress! It was more a size 4! I will never buy anything from them ever again!”

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Posted 5 years ago

“Speedy and incredibly helpful customer service. Thoroughly impressed by how quickly and efficiently they dealt with my query.”

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Posted 5 years ago

“Thank you so much for such lovely customer service! I had an issue with USPS not being able to deliver my parcel, so I sent an email to Nobody's Child Customer Service not really expecting a reply and they got back to me straight away with a solution to the problem, they had rescheduled my delivery and put me in contact with my USPS delivery driver so I could pass on info about where to leave the parcel as no one was into collect it. Thanks so much to Yasmin and the team at Nobody's Child! Your help was so appreciated.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery and it didn’t come! It’s been 5 days and it still hasn’t arrived”

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Posted 5 years ago

“Customer service is excellent. No waiting around for a response. Emails are answered quickly. Prices are good. Clothes are good quality. Positive experience and will continue to use this website.”

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Posted 5 years ago

“Be careful when entering your address after I had pressed buy the postcode jumped from my London code to one in Birmingham I contacted them immediately they say they cannot change it. So I am buying a dress for someone in Birmingham unless, of course, they return it.”

Helpful Report

Posted 5 years ago

“Ordered a dress on Thursday with confirmation email sent. Just seen an email delightedly telling me my refund is on the way ! No telephone number to call - just lots of social media links .. Not impressed.”

Helpful Report

Posted 5 years ago

“The customer service team, in particular Yasmin have been so so helpful in more than one occasion. She was so helpful at helping sorting my return where I had lost my postage receipt. Not often you get a company that is so helpful and quick at responding.”

Helpful Report

Posted 5 years ago

Nobody's Child is rated 2.2 based on 90 reviews