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I reached out to customer service via their online website on Dec 16th & got no response.
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posted 2 weeks ago
- Anonymous
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I spent $329 on shoes I cannot wear and have not received contact from customer service for 2 weeks.
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posted 1 month ago
- Lynnette Eddins
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Terrible customer service incredibly poor offering will not be buying from them again.
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posted 2 months ago
- Anonymous
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First time customer, 1/3 of my order was canceled because they over sold the items. The rest took two weeks to ship. They said they would provide expedited shipping due to the excessive processing time and didn’t do that either. Customer service is a joke. Will never buy again.
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posted 2 months ago
- Anonymous
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I have tried to order trainers from Nobull for months and no chance! the site tells me to register but I never receive an email from them to complete the registration. So I am unable to place an order. I have come to the conclusion they do not want the business!! So i shall take out else where. I tried to order trainers 6 months ago and never received it. Shocking service all round. In wouldn't give this any stars at all.
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posted 5 months ago
- Anonymous
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Customer service said that I can’t exchange because they were marked as on sale.
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posted 6 months ago
- Lidia
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If I could give this company - stars I would. DO NOT ORDER and I repeat DO NOT ORDER shoes from this company. IF you receive them it will be a miracle. There is NO LIVE CUSTOMER SERVICE. You will likely have to work with your credit card company for a refund. Just TERRIBLE. This company is awful and basically stealing money from consumers!
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posted 7 months ago
- SBH
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Terrible customer service.. literally says “standard shipping- 9-10 days.. then the lady tells me it could take 3-4 weeks.. well that’s great as I won’t be here for another 2-3 months.. the tracking order hasn’t moved in 3 business days.. I won’t ever purchase another pair of these again
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posted 10 months ago
- Dustin
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Customer service handed me off to 3 different people, a different person with each response I sent to their questions, although they were all equally polite.
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posted 11 months ago
- Beth
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The absolute customer experience and service I have encountered. Do they not realize anyone can walk into a store today and purchase a pair of Hokas or OnClouds without experiencing the pain of their shipping service?
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posted 1 year ago
- Scott