Noon Reviews

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"I recently ordered a Smeg kettle from Noon at a promotional price of 649 AED. Unfortunately, my experience was far from satisfactory:\r\n\t\u2022\tAddress Verification Issues: Despite my address being verified on the Noon app, I was repeatedly informed it was incorrect. I updated it multiple times and even provided it via WhatsApp to the delivery driver, leading to unnecessary delays.\r\n\t\u2022\tDelivery Delays: After the address issues, I was told that the delivery was delayed due to the Eid break. While I understand delays during holidays, the lack of proactive communication was disappointing.\r\n\t\u2022\tUnauthorized Order Cancellation: Without my consent, my order was canceled. I explicitly communicated my desire to receive the product, not a refund. Despite chats with agents and multiple calls to the service center emphasizing this, my order was still canceled.\r\n\t\u2022\tRefund Delays: I was informed that the refund process would take an additional five days. Given that the cancellation was not due to any fault on my part, I requested an immediate refund, which was denied. This delay is unacceptable.\r\n\r\nThis experience has severely impacted my trust in Noon. I hope they take customer feedback seriously and implement measures to prevent such incidents in the future."

"I recently ordered a Smeg kettle from Noon at a promotional price of 649 AED. Unfortunately, my experience was far from satisfactory:\r\n\t\u2022\tAddress Verification Issues: Despite my address being verified on the Noon app, I was repeatedly informed it was incorrect. I updated it multiple times and even provided it via WhatsApp to the delivery driver, leading to unnecessary delays.\r\n\t\u2022\tDelivery Delays: After the address issues, I was told that the delivery was delayed due to the Eid break. While I understand delays during holidays, the lack of proactive communication was disappointing.\r\n\t\u2022\tUnauthorized Order Cancellation: Without my consent, my order was canceled. I explicitly communicated my desire to receive the product, not a refund. Despite chats with agents and multiple calls to the service center emphasizing this, my order was still canceled.\r\n\t\u2022\tRefund Delays: I was informed that the refund process would take an additional five days. Given that the cancellation was not due to any fault on my part, I requested an immediate refund, which was denied. This delay is unacceptable.\r\n\r\nThis experience has severely impacted my trust in Noon. I hope they take customer feedback seriously and implement measures to prevent such incidents in the future."

"Today I\u2019m going to share my experience with noon warranty for a renewed iPhone 13 Pro I had purchased on 30 Aug 2024.\r\nThen exactly on 18 Nov 2024 suddenly it\u2019s LCD became black without any reason. As it\u2019s under warranty I requested for warranty claim. After lots of emails, phone calls and discussion they pick it up and after 2 weeks finally I received an email including a file that It says this phone is out of warranty!! because it\u2019s damaged by water or accident that\u2019s not true, What a shame! What a shame! \r\nthen hey have asked 1200 aed for repairing LCD that even it\u2019s more than market price!\r\nThe only reason I bought this phone from noon was about warranty otherwise I could buy pre owned iphone from shops and even Dubizzle very cheaper.\r\nFor recent 2 days I was calling noon warranty team and noon customer service many many times but unfortunately and \u201cshame\u201d that they don\u2019t care, don\u2019t respect and even hesitate a small apology\u2026 they clearly said if I can\u2019t pay 1200 aed for repairing they return the device by 7 working days!!!\r\nI\u2019m sure u understand that how I have lost all my data on this phone beside a big waste of money and time!\r\nBased on a little search on Google I found out many people have the same problem with noon warranty, So I think it's the time to teach them how to deal accurately with customers, \r\nPlease help me with this case and let\u2019s stop shopping from noon specially those products need to come with warranty, pls take it serious and Stand up against oppression and injustice just for a better and happier society because \r\n\u201cAnyone deserves to smile\u201d"

"The most worst experience I have experienced in my life with any online shopping website or app. \r\nEverything is terrible nothing is good, even your money when you buy something in low price then when it becomes higher price they directly cancel your order without returning back to you. \r\nAnd when you make a complaint they insult you in a very disgusting racist way."

"I had a terrible experience with Noon and their customer service. I ordered a \"400W Powerful Portable Sofa Carpet Cleaning Machine\" that worked for only 45 minutes before the suction stopped. I returned it within the 15-day return period, complete with the original box and manual, yet Noon refused to issue a refund. Their customer service was unhelpful and dismissive throughout the process. This experience has been frustrating and disappointing. I strongly advise against purchasing from Noon\u2014save yourself the hassle and shop elsewhere! I lost 349.90 SAR with this order. They refused a refund and wanted to send the non-working product back to me. Why would I want a fake product that doesn't work? How does that make sense from a Customer Service perspective?"

"My package was supposed to be delivered on last wednesday but they delivered it to wrong address. Upon highlighting this to the noon team no immediate action was taken and got a call from them on friday saying that they are investigating. I provided the proof of wrong delivery as the package was not delivered to mu room and its not the same door where they usually delivered as well.\r\nOn saturday asked them to deliver the package so i can send back home but they kept on telling they gonna raise the new complaint. I dnt get it why new complain everytime and i keep getting a call 2-3 times a day saying under investigation or we will raise a new complain.\r\nI had zero idea that the noon are this irresponsible. Now because they didnt delivered my package at all i bought a new one again and paid extra for the courier and once asking for the compensation for their mistake they r telling me they gonna refund me the same amount i paid. R u serious about it?\r\nAnd guess what i recently got an email saying tht i requested for the item return\ud83d\ude02\ud83d\ude02\r\nM sorry but i didnt. I didnt requested for any item to be returned all i wanted was my items to be delivered to me on time which u delivered to wrong address. I need immediate solution on this whoever the admin who your employee keeps telling me its admin\u2019s decision.\r\nPlease be alert that this noon is irresponsible online site that i had ever deal with."