NordLayer Reviews

Name: NordLayer
Rating: 4.73

4.7 Rating 171 Reviews

94 %

of reviewers recommend NordLayer

Company Reviews

Questions

Metrics

4.7

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat

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Email:

support@nordlayer.com

Location:

16192 Coastal HWY
19958

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NordLayer 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timely responses and helpful team members when working through questions.”

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Posted 3 years ago

Hi, we're happy to hear that!

Posted 3 years ago

“The customer service in nordvpn is very fast and reliable.”

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Posted 3 years ago

Hi, thank you!

Posted 3 years ago

“It's great support”

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Posted 3 years ago

Hello, we’re really glad to hear that!

Posted 3 years ago

“Cody was my support tech and he was fantastic. He answered all of my questions quickly and accurately.”

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Posted 3 years ago

Hey there! Thank you for the kind words. We really appreciate your review and will continue to do our best to improve your experience further.

Posted 3 years ago

“Clarified confusing wording on admin panel”

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Posted 3 years ago

Hi, we're happy to hear that!

Posted 3 years ago

“Fantastic service, the Nord support representative Cody did a fantastic job helping us through a down time and gave us great guidance on how to avoid any future pitfalls.”

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Posted 3 years ago

Hi, Jae. Thank you for taking the time to let us know about your great experience! We’ll be sure to pass on the message to our customer service team.

Posted 3 years ago

“extremely quick support.”

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Posted 3 years ago

Thank you for the feedback!

Posted 3 years ago

“Hello, I'm rather pleased with the support of Nord VPN, the reaction to chat or mail, is always prompt. There was a case of no or late payment from our side, therefore the service was stopped, as a customer I would have like an upfront message on this.”

Helpful Report

Posted 3 years ago

Hello, Hans. Thank you for the constructive feedback and apologies for the inconvenience! We’re happy to announce that faulty payment email notifications were implemented this week, which will help prevent future issues in cases such as yours. Thank you for helping us keep businesses around the world safe!

Posted 3 years ago

“I had an issue with the purchasing of licenses. I contacted them through chat and within a few minutes we were able to fix the issue. Great customer service! Which is important today, because it is very often I will need to contact a company's twitter account, just to get anywhere with an issue. Highly recommend.”

Helpful Report

Posted 3 years ago

Hello, James. We’re really glad to hear that you had a good experience with our customer service team and we’re thrilled to have met your expectations!

Posted 3 years ago

“We were looking for an easy way to securely connect our remote workforce to our infrastructure. This is it. Awesomely quick, friendly and efficient support. Got us up and running in no time. There is no UI on Linux (console only), but that doesn't bother me.”

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Posted 3 years ago

Hi, Ludovic. Thank you for the positive feedback! We love to hear from our valued customers, and we’ll be sure to pass this on to the customer service team that helped you. We look forward to your continued support.

Posted 3 years ago

“Support is very helpful”

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Posted 3 years ago

Thanks a lot for the positive feedback! We’re really happy that our customer service team was able to help you.

Posted 3 years ago

“Incredible fast response times. Good questions by the support team lead to the issue getting solved without any problems.”

Helpful Report

Posted 3 years ago

Hey! We’re thrilled to hear that our customer support team was able to resolve your issue successfully. Many thanks for the kind words.

Posted 3 years ago

“Very friendly and professional support!”

Helpful Report

Posted 3 years ago

Hey there! Thank you for the kind words. We really appreciate your review and will continue to do our best to improve your experience further.

Posted 3 years ago

“Very friendly and professional support!”

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Posted 3 years ago

Hi, thank you a lot!

Posted 3 years ago

“Simple and hassle-free VPN software that works as expected. Also the customer service is very helpful: when I have had issues with my account's billing, I have received help in no time!”

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Posted 3 years ago

Hello, Antti! Thanks for taking the time to share your experience with us — it's much appreciated! Thank you for helping us keep businesses around the world safe.

Posted 3 years ago

“The customer service was really fast. I had an issue with my account activation so I contacted their support team. They resolved it in less than an hour.”

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Posted 3 years ago

Hi! We're happy our customer support team resolved your issue successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

Posted 3 years ago

“It's a great product. As soon as "Split-tunnelling" is available to NordVPN Teams Customers it'll be a 5-star product!”

Helpful Report

Posted 3 years ago

Hello, Dean. Thanks for the feedback! We really appreciate you getting in touch and for letting us know we met your expectations.

Posted 3 years ago

“Support is super helpful for getting us up and running. I had a billing issue, and the support specialist got right to the point, fixed the issue, and let me go on my way without a bunch of yada-yada. I'm glad to be working with NordVPN for both my home and my business.”

Helpful Report

Posted 3 years ago

Hi, Martin! We're very happy our customer support team resolved your query successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

Posted 3 years ago

“Easy to use for the most part but unable to downgrade the plan. The support was able to help which was great!”

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Posted 3 years ago

Hello, Liz, we're happy our customer support team resolved your query successfully. We appreciate the comment and thanks for the positive update.

Posted 3 years ago

“Awesome customer support that did everything I asked for and more. Responsive chat that helped me get set up!”

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Posted 3 years ago

Hi, Morten! We're very happy our customer support team resolved your query successfully. Thanks for the feedback — we really appreciate you getting in touch.

Posted 3 years ago

NordLayer is rated 4.7 based on 171 reviews