Nordstrom Reviews

“ Nordstroms stole a bunch of returns from me and refuses to reimburse me for them! I had fed ex ship my returns with the return labels from Nordstroms and Fed ex even tracked the packages to Nordstroms return center yet Nordstroms is claiming they didn’t get the returns! They stole I’ve $1200 from me and I have gotten no where when I call for help! They keep saying there isn’t anything they can do! I am disgusted with them! ”

“ Also Nordstrom processes refunds in the form of returns. ”

“ The past two years have been a challenge for retailers and I've had a number of issues with Nordstrom not crediting my returns properly. ”

“ I have been buying through Nordstrom for many years. I have never had problems with returns. However the last two returns that I sent back were never received thus no refund. I lost $300.00 by this return not refunded to me. I am canceling my Nordstrom card. ”

“ Used to be amazing customer service lots of friendly staff but lately it’s gone downhill . Was treated horribly by Footwear Manager and Staff ( not all ) in regards to a return . Misleading stating that there is no time limit in returns . Used to be my favourite place to shop ... I guess Covid Pandemic has changed things my guess ???! ”

“   Even though the other returns that I proved were returned were credited, they won't take my word that I returned the item or do their own research in the system to see the tracking information. ”

“ When the manager of the day came over, she repeated the same “policy” as the cashier—no returns after 45 days, which used to be 60 days, and you must have the receipt. ”