Nordstrom Reviews

“ She handled it professionally and respectful! As a fellow shopper can’t get over how many men mostly not wearing mask , show some respect and try at always! Sarah provides excellent Customer service to my 23 year old and myself ( friendly , checked frequently if we needed anything else and not pushy ! She made our experience wonderful! Definitely going back . ”

“ Used to be amazing customer service lots of friendly staff but lately it’s gone downhill . Was treated horribly by Footwear Manager and Staff ( not all ) in regards to a return . Misleading stating that there is no time limit in returns . Used to be my favourite place to shop ... I guess Covid Pandemic has changed things my guess ???! ”

“ I have been a loyal customer with Nordstrom for some time now but for some reason my next day delivery has not been on time,I pay for my order to be delivered next day for a reason,but my last two orders was Not,this is not good service,why have the option but not deliver ,hope this get better but if not they should NOT have the option,I was told I will be refunded tho,I just wish this matter could be resolved 😩 ”

“ Awesome service at Irvine Spectrum Nordstrom. ”

“ When my order didn't arrive instead of giving me the runaround she asked if I would like a replacement or refund. The customer service rep kept it short sweet and to the point, I have had SOOOOOO many negative experiences when a shipping company miss delivers I was not expecting this to be any different. (The woman who helped me was Nakeyda Y.) I am going to be going out of my way to shop at Nordstroms this Christmas. ”

“ Nordstrom is always easy to work with as far as exchanges go, I typically purchase shoes from them on-line and if for some reason the fit/size is not perfect they will exchange them in store or via return shipment. Their customer service is wonderful most of the time. I love the options and quality that is offered at Nordstrom, I am a shopper for life! ”

“ They always have the merchandise that I am interested in available in my size and shipping is always on the low end of the estimate. Customer service for returns is super easy, and the representatives you deal with are outstanding. ”

“ Customer service is 5 out of 5. (Park Meadow CO) Dropping Ivanka Trumps line is 100 out of 5. Good decision!! Thank you! ”

“ Long time customer. Tops for quality and unbelievable service. I even read the book the Nordstrom way to teach our teams how to do it right. Retail is about performance so if you don't outdo other brands your gone. Capitalism at its best. For those that are naysayers pay no mind, keep focused on what you do best, selling great products and providing outstanding service. I'm not going anywhere! ”

“ Always polite. Always good products and service. Thank you for dropping the Ivanka Trump line, for whatever business reasons you have, I support Nordstrom as I think the Trumps are mashing their personal fortunes with the office he holds. Thank you Nordstrom ”