Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.67

3.7 Rating 423 Reviews

66 %

of reviewers recommend Northern Gas Heating

3.7

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Fitters!”

Helpful Report

Posted 7 years ago

Hello - THANK YOU... we LOVE positive reviews and you have taken the time to do this for us which is hugely appreciated. We would very much like to know who you are so that we can make sure that the team that did your installation are given your feedback.... Thank you again

Posted 7 years ago

“Northern Gas Heating (NGH) recently came to put in a new Boiler and shower and a couple of radiators. Firstly, the day works were scheduled to begin, 'NGH' rang us to cancel the job on the basis boiler was not delivered. Very lousy as should have done checks. Second issues, works eventually scheduled again, on day of works my husband received a call from 'NGH' to say he would need to sign some Completion of Works agreement. My husband stated he will only sign when if satisfied with job carried out. He was then told, agreement must be signed or works won't be carried out but we should have no problem as 'NGH' workers are very professional and know their job. Works eventually carried out. To date, no heating, no hot water, leaking shower from the pipes. Also, they have somehow managed to effect the toilet so when it flushes, there is no water to flush away waste. Our whole house is now affected. Called them, wrote a letter to 'NGH' company, same workers came back to us arranging for the same person to rectify job even though we wanted different people. You would have thought they would want to rectify mistakes and extremely shoddy work as soon as possible, not 'NGH' despite our concerns, they could told us works to fix problem could only be towards the end of this month (October). We have read some bad reviews about 'NGH' but thought they must be few and far between. Now it has happened to us. We would say to anyone reading this, don't take the chance with 'NGH'. I have never experienced a company with such bad customer service and the worst ever piece of professional (if you can call it that) work done. Ofgem, if you are reading this look into 'NGH'. They need to be regulated as they are providing nothing more than a scam to customers. They take your money and after that, put up with what you get from them. I am absolutely disappointed and won't recommend them to anyone ever.”

Helpful Report

Posted 7 years ago

Hello, we have investigated the matter and absolutely agree that there were some installation errors which should not have happened. Our team have confirmed to return at the date convenient to yourselves and to ensure the errors are put right. We are genuinely sorry for the initial install issues and also for the delay in contacting you. We have looked at our processes internally and made changes in our business to try and make sure that we have learnt from our mistakes and can give a better customer service. We will monitor the work and continue to work with you until you are completely satisfied and have the installation as it should be - perfect. Please accept our apologies for this.

Posted 7 years ago

“Excellent service. Thank you.”

Helpful Report

Posted 7 years ago

Hello and THANK YOU for the great rating. We would love to know who you are so that we can pass on the praise to the team that were involved....

Posted 7 years ago

“Quick service and installation and staff happy to deal with any questions”

Helpful Report

Posted 7 years ago

Thank you - your positive review is VERY much appreciated. We just wish we had your name so that we could pass on your thanks to the installers also.

Posted 7 years ago

“The guy was very efficient and friendly”

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Posted 7 years ago

Thank you Sandra - we really do appreciate you taking the time to give us such a great rating and we will make sure we pass on the feedback to everyone that was involved with the installation - thank you once again.

Posted 7 years ago

“They are prompt, reliable, easy to deal with. Thank you”

Helpful Report

Posted 7 years ago

Thank you so much - of course we LOVE positive reviews and yours is very much appreciated - if we had your name we would be able to ensure that the installation team were made aware of your feedback.

Posted 7 years ago

“Prompt and efficient replacement of faulty gas valve”

Helpful Report

Posted 7 years ago

Hello - we would love to know who you are so that we can make sure the person who came out is also thanked.....please get in touch so that we can do that. And thank you once again for the feedback - we LOVE 5 stars.

Posted 7 years ago

“Very happy with northern gas came and did yearly check they rang me to say it was due great I would give them 10 out of 10 great guys who fitted my new boiler”

Helpful Report

Posted 7 years ago

Hello Sandra McCurry. We LOVE your feedback. It is hugely appreciated and we will make sure we let the team know that dealt with your journey. Thank you again.

Posted 7 years ago

“"Very bad experience with new boiler … "Very bad experience with new boiler install." - Gas leak !!! - 7mb gas drop - ID - sealing disk installed at gas meter point - Boiler flue not supported and no fixing screws also - Boiler is leaking at filter area - PRV and condense pipe not to manufactures installation instructions Since May we have been waiting for the northern gas to rectify all the errors !”

Helpful Report

Posted 7 years ago

“Kash sold me the right system and Adam Partridge did an excellent installation. Brilliant all round”

Helpful Report

Posted 7 years ago

Hello Ian - That is great to hear and we really do appreciate the time you took in posting the review with the great 5 star rating.

Posted 7 years ago

“It's great to have a reliable boiler”

Helpful Report

Posted 7 years ago

Hello We would LOVE to know who you are so that we can make sure the installer gets your feedback..... Thank you for taking the time to give us the 5 Star treatment too!

Posted 7 years ago

“I would like to thank kash and siead and his helper of northern gas for there brilliant help of installing our new boiler all lovely people and so helpful would recommend them to anyone and nice to have piece of mind knowing that Someone is always at the end of the phone when needed thank again all pearl”

Helpful Report

Posted 7 years ago

Hello - that is very kind of you to provide such great feedback . We would LOVE to know who you are so that we can ensure the full team know that you took the time to post the review..... please get in touch.

Posted 7 years ago

“Absolutely Brilliant Professional service! Kash came out to discuss the boiler package deal on the same day of our enquiry & arranged the fabulous new Vailliant boiler to be fitted within the same month. The gas engineer who carried out the work yesterday was called Adam & I can't praise him enough! He was very professional, knowledgeable, polite & clean & tidy. He certainly knew his trade excellently & swiftly fitted the new boiler & sorted out our old pipes & radiators system. I highly recommend this Healing company to anyone, as the boiler is of an exceptional high standard & is guaranteed & serviced for the next 7 years, which gives us complete peace of mind.”

Helpful Report

Posted 7 years ago

Hello Dinah Critchley... You have given us the 5 star treatment with your review and we really do appreciate you taking the time to do that. Thank you.

Posted 7 years ago

“Pleased to get central heating fitted,but we were promised a new grill to replace the mangled one,plus when the fitters came back to this area they would call in with new grill and put a piece of wood over the hole in the ceiling where they took the boiler out !!we are both disabled ,so can't get into loft to cover the hole !!!!”

Helpful Report

Posted 7 years ago

Hello Lynda - please get in touch with our office. We cannot find you from the details you have given on reviews.co.uk and then we can take a look at sorting out that hole for you possibly......

Posted 7 years ago

“""Having been messed about by Northern Gas for best part of 18 months with empty promises around our disabled sons grant installation, we have decided we no longer have any trust in Northern Gas to do a good job and have bitten the bullet to go with British Gas and pay via a loan for our installation. They promised lots but never delivered and we would never have chosen them, but told we had to go with them because of the disablity grant!”

Helpful Report

Posted 7 years ago

“Heres a list of my issues with them - 4 monsth waiting for installation - 11 months waiting for hive installation - 11 months with a faulty thermostat - wrong interest rate put on the monthly quote - talked out of a powrflush. So still 3 rads not working. - the worst customer service and call backs I have had. I strongly recommend you go to a local company over these guys.”

Helpful Report

Posted 7 years ago

“Although it took three month to get installation date, the installation was well done and neat. It was quick as well and also working perfectly”

Helpful Report

Posted 7 years ago

“Work was very satisfactory and they finished the work in time.”

Helpful Report

Posted 7 years ago

“The engineers Mark and Corey came all the way from Newcastle after another engineer could not attend. We are so pleased we had them Absolutely top blokes. Excellent customer service, skilful, knowledgeable and respectful. Boiler fitted over 3 days, clean and tidy job. All rubbish removed. Full instructions and demo given of boiler and control panel. Thank you both for your fantastic service.”

Helpful Report

Posted 7 years ago

“Installation team Carl and Mel were excellent all round”

Helpful Report

Posted 7 years ago

Northern Gas Heating is rated 3.7 based on 423 reviews