"The arrogance, & the laziness by Norwegian Air.\r\n\r\n10 of us flying from difference part of the world, joined our local friend in Stockholm for the mid summer festival, I needed to return to London couple of days earlier for an emergency, so arrived at STO airport 8am for a 10.15am flight, as knowing that most of airlines are able to have date change their own flights, and the check in desk would close around 9.15am. \r\n\r\nThe Norwegian Air Counter told me to call London ticket agent to change my ticket, but the UK agency office wouldn\u2019t open even when checking desk closed at 8.15am UK time.\r\n\r\nHaving worked in an airlines central London office for 6 years & knowing that 99.9% airlines can change but the exception was Norwegian Air & the answer was a NO, when I asked them to buy an extra ticket for the flight, she said that the flight was fully booked, she could sell a 5pm ticket, therefore a whole day wasted, as well as a return ticket.\r\n\r\nLiving and working in 4 countries, 3 continents, feeling powerless, speechless, frustrated, stressful while staying at the airport all day. Clearly I could see the arrogance, and the staff\u2019s laziness, possibly caused by good welfare of the country. \r\n\r\n\u5317\u6b27\u4eba\u7684\u50b2\u6162\u548c\u60f0\u6027\u5728\u4eca\u5e746\u6708\u53bb\u745e\u5178\u7684\u65f6\u5019\u9886\u6559\u8fc7, \u51e0\u4e2a\u670b\u53cb\u76f8\u7ea6\u53bb\u4e86\u65af\u5fb7\u54e5\u5c14\u6469, \u56e0\u6545\u9700\u8981\u63d0\u524d\u8fd4\u56de\u4f26\u6566, \u65e9\u4e0a9\u70b9\u5230\u4e86\u65af\u5fb7\u54e5\u5c14\u6469\u673a\u573a\u632a\u5a01\u822a\u7a7a, \u67dc\u53f0\u8ba9\u6211\u7535\u8bdd\u82f1\u56fd\u4ee3\u7406\u6539\u671f, \u56e01\u5c0f\u65f6\u65f6\u5dee\u82f1\u56fd\u76848\u70b9\u4ee3\u7406\u8fd8\u6ca1\u4e0a\u73ed, \u800c45\u5206\u949f\u4e4b\u540e\u503c\u673a\u67dc\u53f0\u5c06\u5173\u95ed\u4e4b\u524d\u4ee3\u7406\u8fd8\u662f\u6ca1\u4e0a\u73ed, \u632a\u5a01\u822a\u7a7a\u575a\u6301\u4e0d\u7ed9\u6539. \u66fe\u5728\u822a\u7a7a\u516c\u53f8\u4f26\u6566\u8425\u4e1a\u90e8\u5de5\u4f5c\u4e866\u5e74\u7684\u6211\u77e5\u905399.99%\u7684\u822a\u7a7a\u516c\u53f8\u90fd\u80fd\u6539\u81ea\u5df1\u822a\u73ed, \u64cd\u4f5c\u4e5f\u662f\u975e\u5e38\u7b80\u5355, \u8c8c\u4f3c\u552f\u4e00\u4f8b\u5916\u7684\u632a\u5a01\u822a\u7a7a\u786c\u662f\u903c\u7740\u6211\u91cd\u65b0\u4e70\u4e86SAS\u508d\u665a\u56de\u4f26\u6566\u7684\u822a\u73ed, \u4e8e\u662f\u5728\u673a\u573a\u6d6a\u8d39\u4e86\u6574\u6574\u4e00\u5929\u65f6\u95f4\u548c\u534a\u5f20\u673a\u7968, \u611f\u53f9\u5317\u6b27\u4eba\u7684\u50b2, \u884c\u7a0b\u4e2d\u591a\u6b21\u770b\u5230\u4ed6\u4eec\u56e0\u798f\u5229\u597d\u4ea7\u751f\u7684\u6574\u4f53\u7684\u60f0\u6027\u3002"