Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“month later from order no product no refund.terrible service”

Helpful Report

Posted 1 year ago

“Is this a joke!! I put my order in the first week of April it’s now may and I still have not received my order. Iv wrote emails asking where my order is and I get told it been delt with it will be there soon and now you ask for feedback on my order Thant I still have not received.”

Helpful Report

Posted 1 year ago

“Awful service . Does not get back to customer in time frame promised. Nothing but confusion. No product order on the 17th april!? No refund . Sitting in the dark like a mushroom.”

Helpful Report

Posted 1 year ago

“Nothing received. Emails of delivery but nothing came”

Helpful Report

Posted 1 year ago

“Terrible customer service. Sent multiple emails with no response. Tried calling with no answer. I never received my order and my bank ended up refunding me”

Helpful Report

Posted 1 year ago

“Ordered over two weeks ago and still not received it. Tried multiple times to contact them through different methods and get no response.”

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Posted 1 year ago

“Parcel still not arrived one month later. Poor communication in an automated copy and paste fashion. Not impressed. Will not use again!”

Helpful Report

Posted 1 year ago

“I've still not received my order despite sending emails and being told that it had been dispatched.”

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Posted 1 year ago

“Can not make a review as I'm still awaiting for them to arrive.”

Helpful Report

Posted 1 year ago

“Slow despatch, did not answer phone, did not reply to emails, did not reply to phone messages I left. May need to approach bank to recover my money. Very disappointed, despite ordering in good time I was almost left with no dog food that I had to find another supplier.”

Helpful Report

Posted 1 year ago

“TAke your money....tell you it's been dispatched Liars. Thieves”

Helpful Report

Posted 1 year ago

“Placed order 8th April, still haven't received them , after lots of emails which just say your order has been despatched , still nothing. Requested refund, not received yet. I intend to write this review on every review site to warn people not to buy from them!!!!”

Helpful Report

Posted 1 year ago

“Goods not received, had to sent lots of emails and still no sign of my refund. It's been almost a month now since they have had my money.I have made Complaints and I'm still waiting for a resolution. The customer service just isn't there. This I hope, at some point in time may get resolved but I wouldn't ever use this company again or recommend them. It's the first and last time I use them, very disappointing. 😖”

Helpful Report

Posted 1 year ago

“Order as yet not received ..”

Helpful Report

Posted 1 year ago

“Not received”

Helpful Report

Posted 1 year ago

“Order a month ago. Asked where my order was and I got a generic email saying goods have been dispatched yet on my account it's still not fulfilled. Also I order raw bones ..... Clearly these are a health hazard if they have been lying around in the warehouse. Again I sent another email to the same reply. Contacted my bank & included emails ( dates& times ) for a refund. Terrible service for a retail business especially as people are wanting value for money. Shame because they had lost alot of customers if you read trust pilot which I did after the second email.”

Helpful Report

Posted 1 year ago

“Placed an order 4 weeks ago and still not received it. Tried contacting them but cannot get to speak to a human being. Very poor service. This is the first and last time I will purchase from this company.”

Helpful Report

Posted 1 year ago

“Items ordered 14 April still not received. Four days later assured you're working really to get your pet's goodies out to me as quickly as you can. You're still advertising the Arden Grange Lier treats so stock can't be the problem ... or can it?”

Helpful Report

Posted 1 year ago

“Sent wrong dog food not happy at all asked for gain yours Brian”

Helpful Report

Posted 1 year ago

“I have not received the item I purchased, I have contacted the company three times.es and have requested a eefund and have not heard anything from you, the poorest service I have ever encountered.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews