Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order still not here and it was ordered on 5th sept no tracking info supplied either j”

Helpful Report

Posted 2 years ago

“I ordered some dog biscuits and they took so long to come to me I emailed them and they kept on saying they are dealing with it in the end I did get it but I had to wait enough a month to receive the items only when I was random to take it further very bad service”

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Posted 2 years ago

“Failed to fulfill the order (order 10691) and despite 4 chasing emails and a month on, they have also failed to refund the order. There is no contact number for this company!”

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Posted 2 years ago

“Still waiting for delivery 3 weeks later!”

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Posted 2 years ago

“Not received goods yet after 3 weeks@”

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Posted 2 years ago

“Ordered dog food, it didn't arrive, had to go to a shop and buy some. 16 days later, still hasn't arrived, have asked for a refund. Awaiting refund. Bad experience all round, hope they refund me.”

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Posted 2 years ago

“Ordered 2nd Sept, today is 22nd Sept and still not here!! After several emails, I just continually get told it's dispatched and tracking details will follow. It only changed to despatched because I complained I had not recieved it!!!! Will not be using again....!!!! The only option is to email.”

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Posted 2 years ago

“Never received any goods no refund no contact stay away”

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Posted 2 years ago

“I’ve never received my goods which I paid for and I am not getting any response to my emails - very disappointed with the service.”

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Posted 2 years ago

“Ordered some dog food 3 weeks ago and had no updates unless I emailed in and have been told twice it’s been dispatched but nothing turns up”

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Posted 2 years ago

“Still waiting 4 weeks later for a refund on goods that didn't arrive”

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Posted 2 years ago

“Ordered in August - still not received item. They are now ignoring my correspondence. Do not buy from here!”

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Posted 2 years ago

“My first time shopping with Not In The Dog House and I will NEVER shop with them again. I placed my order in August and still haven’t received my order. When emailing to ask for updates, all I get told is “your shipping information will be with you later today!”. When I finally received my shipping information, the tracking number wasn’t available. I then emailed asking for a refund and was told within 5 working days. I am still yet to receive this refund 7 days later.”

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Posted 2 years ago

“I've still not got my order which I ordered almost 2 weeks ago, after sending a email which said it was on its way, there's still no tracking info, I've had to place a raw order from another company so my dog will have food.”

Helpful Report

Posted 2 years ago

“Part order received completely defrosted and starting to rot . Asked for refund been fobed off for several months . I shouldve read their reviews first . If you after frozen raw food go straight to natures menu ! This firms customer service is rubbish !”

Helpful Report

Posted 2 years ago

“Very poor service, would never buy from these again, was told would get order by the Monday, even after several emails to them, was fobbed off, the parcel was only sent from the warehouse day before delivery, I ordered it on the 8th September was delivered after nearly 8 days in the mean time my 2 sprocker spaniel boys had to limit their food allowance”

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Posted 2 years ago

“Despite contact with company, paid for dog food has not been delivered (although promised twice). Have asked for refund.”

Helpful Report

Posted 2 years ago

“Part order received and after 14 emails sent still no refund”

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Posted 2 years ago

“I ordered a pet food mat over a month ago. Nothing fancy and it was due to be delivered by Royal Mail. It has never arrived. I have chased 4 times. For the first 3 times of chasing, the company emailed that they were looking into it and would redispatch. They have ignored my 4th chase. Terrible service. I don't have any problems like this with other delivery companies and Royal Mail has been delivering other orders from other companies over the last month.”

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Posted 2 years ago

“Order never received now nearly two months on still awaiting the refund AVOID”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews