Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got delivered despite messages saying they would sort it. Will never use again 😒 😕 🙄”

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Posted 1 year ago

“Don't buy from this firm! No order received No refund received Absolutely disgusting”

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Posted 1 year ago

“I've yet to receive a dog blanket ordered 30.05.2023. I've received just one email reply to numerous chasers asking about the whereabouts of said blanket. This reply states , 'we'll send you another'. I haven't received confirmation of despatch of either blanket. I haven't to my knowledge received a refund as requested two weeks ago. I won't be ordering from Not in the Doghouse again. Nor could I recommend them to anyone who cares to ask... Poor indeed.”

Helpful Report

Posted 1 year ago

“Received order but a whole tray of forthglade 18x trays was missing. Ive emailed numerous times with no reply, no contact number either so how do you recifty this issue . Very poor at least if have no contact number then make sure emails are answered!!”

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Posted 1 year ago

“Never received my order”

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Posted 1 year ago

“Took ages to receive not even half of the order and still waiting for a refund for the items not received and getting no response to my emails. I was told the refund was done 25 May and here we are on 5 July and I am still waiting and being ignored/not replied to. Would not recommend ordering from this company. This is my first experience with them. Absolutely no customer service whatsoever.”

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Posted 1 year ago

“Not yet seen the goods nor a refund.”

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Posted 1 year ago

“I have not received the items ordered or my refund as requested.”

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Posted 1 year ago

“Ordered on a 5 day delivery. 3 weeks later 4 emails to chase and told it was on the way, asked for refund 5 weeks later I'm still waiting. AND you keep asking me to review the product! 5 emails now! I'd like my refund please.”

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Posted 1 year ago

“Ordered 13/6/23 and still not received”

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Posted 1 year ago

“Never received products and have not received refund”

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Posted 1 year ago

“Has been over a month and still haven’t received my order! I have emailed 3 times and been told it’s been dispatched but when informing I haven’t received no reply! Asks for a refund or another but nothing back!”

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Posted 1 year ago

“Poor delivery but received full order”

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Posted 1 year ago

“Never got item”

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Posted 1 year ago

“Never even got my order and I’m now waiting for a refund that was supposed to be processed in 7-10 days it’s now 15 days since wouldn't recommend this website to anyone”

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Posted 1 year ago

“Order not received after a month. No response from customer service.”

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Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY, THEY ARE THIEVES. Placed an order on 5th June, got an email thanking me for my order then got another email saying my delivery is on its way. Its now 5th July and still no goods. I've emailed them as you can't talk to a human, what a surprise!!! I've sent a few emails asking where my order is but no reply. I've threatened to take this matter further, still no reply! Then they have the nerve to email me saying my goods were sent 14 days ago and would I leave I review.....yes sure, here's your review! Wish I could give "-5" stars because that's what they deserve, thieving bunch of b*****ds!!! Whoever owns this company needs arresting and locked up, teach them a lesson that they can't steal from people. I haven't read one positive review so how the hell have they got 40% of 5 star reviews....clearly friends lying for them! * AVOID AVOID AVOID *”

Helpful Report

Posted 1 year ago

“Order never received and it has now been 5 weeks since the order was placed. Shocking would not recommend to anyone !!!!!!”

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Posted 1 year ago

“Still not received my order”

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Posted 1 year ago

“Are you having a laugh 😂 asking me to review a product I didn’t receive, after the company took my money!! 🤬 I have informed my bank and trading standards about this company. Total crooks and scum”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews