Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 27th April. Not received anything, now 12th June”

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Posted 1 year ago

“Same as others. Paid. No goods. Attempting to get refund but despite promises it's yet to happen. Should have read the reviews first and saved the money.”

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Posted 1 year ago

“Never received my order very disappointed and no refund given.”

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Posted 1 year ago

“It’s been over 3 weeks since we ordered this and we are still yet to receive our order.”

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Posted 1 year ago

“I seem to have been conned as well. Should have read the reviews first. I have been to my bank who are able to help me get my money back. Why are these people still open for business they should be stopped.”

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Posted 1 year ago

“Do NOT order. I paid and 2 weeks later no goods. They send the same email saying been dispatched but never answer back when you ask for a tracking number. Phone number never works. Im now trying to get through bank to get my £100 back. How is this company still going?? And not been shut down”

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Posted 1 year ago

“Didn't fulfil my order and had a chase them up for a refund on numerous occasions.”

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Posted 1 year ago

“Sent the wrong item. Can’t get hold of anyone to return it. Won’t give money back. Terrible company.”

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Posted 1 year ago

“Thieves. Take money, send nothing. Avoid.”

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Posted 1 year ago

“Do not use the company Not in the dog house. Close to 4 weeks after ordering my dogs tinned food it’s not arrived. I’ve sent numerous emails trying to resolve the issue with very minimal help from customer service. I would strongly advise another company. 0 Stars if it was possible”

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Posted 1 year ago

“Avoid. They will take your money and never send the products.”

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Posted 1 year ago

“ordered on the 12th of May and I still have not had the complete order it is now 8th of June TERIRIBLE SHOP”

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Posted 1 year ago

“The order dated May 12th 2023 was advised delivery in next few days, never happened , eventually they advised that a refund was being sent , still not received, impossible to get them on the phone , the worst company I have ever dealt with , do not use them. Still waiting for the refund , hopeless company.”

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Posted 1 year ago

“Unfortunately for me I have only just read some of the reviews and I've also had the runaround from them still not received an order from 3rd May and they keep saying its been despatched. I've learnt my lesson the hard way they've lied.”

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Posted 1 year ago

“Buyers beware..! I have been given the runaround by this company for over 5 weeks. The goods I ordered never arrived and I am now attempting to get a refund.. but not holding my breath for a favourable result. I can only assume that this is simply a bogus trader with a website, who preys on unassuming customers in the hope that they just give up and go away when their orders don't turn up. There is no telephone number, so you can never speak to anyone. All communications are done through a messaging service, and responses to emails sent are not very forthcoming. They do, however, drip-feed the occasional apology for any delays, or assurance that the order is at the warehouse, or awaiting courier pick-up. I very much doubt that there is a warehouse, or even stock to sell... just some nice pictures and competitive prices on a website designed to entice people to part with their hard-earned money. They say hindsight is a good thing - since placing my order on 2 May, I have read countless negative reviews and a whole Facebook stream of angry customer comments, from people who have been conned out of their money.”

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Posted 1 year ago

“Placed an order on May 5th and still not received it. Was told last week it was dispatched not received it Dreadful company and do not answer e mails. Avoid”

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Posted 1 year ago

“If there was a zero star I would have given that, No order and No refund Wish I had read all the reviews before I orderd !! I would avoid this company !!”

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Posted 1 year ago

“Absolutely awful. Avoid this company at all costs. They will take your money and you will never receive your order. Fictitious emails from customer support in the name of Amy. Report to trading standards!”

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Posted 1 year ago

“I ordered something 3 months ago. After not receiving it after a month I asked for a refund. Despite them repeatedly saying that a refund is on its way, I have not received it. At this point I do not believe they have any intention of returning my money.”

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Posted 1 year ago

“Ordered dog food about a month ago now and still hasn't arrived. Poor customer service if they decide to answer I get the same reply saying has been despatched and I will get tracking details. That doesn't happen. Made 2 orders at same time but only one arrived after much chasing. Now still £45 short and nothing to show. Asked for refund but just been ignored. Terrible service will certainly never use again and doubt my order or refund will ever arrive”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews