Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered this in February. Did not arrive. Chased them and customer services said they would send another. That did not arrive either! A refund given after chasing yet again, but I wanted the dog toy. Will never use this company again.”

Helpful Report

Posted 1 year ago

“Wish I'd read the feedback before ordering. Exactly the same story as others have posted. Ordered on 13th Feb, chased on 22nd Feb and received initial response apologising for delay and advising order was in the warehouse so would hopefully be despatched soon. Sent follow up email a week later (on 28th Feb) as still no sign of despatch and now radio silence. Looks like I'll be joining the queue for a refund!”

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Posted 1 year ago

“Is it coming from Father Christmas?! Ordered weeks ago and still waiting for it - never again”

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Posted 1 year ago

“You are con artists... there are so many people like myself that have ordered in good faith, dog food from your company and have paid for their order but have not received anything. When I e-mailed your Customer Service on several occassions all I got was lies.. first I was told my order had been despatched... nothing received, then I was told they could see my order in the warehouse... nothing ever sent. Now they are not answering my e-mails. I would like a refund and fast. Without customers you will have no company....”

Helpful Report

Posted 1 year ago

“Placed my order at the start of February and still have not received it. Very disappointed ☹️”

Helpful Report

Posted 1 year ago

“The worst customer experience I have had! I paid for postage and the item took over a month to arrive. I had 1 response from the company after several messages to ask them for a refund. They said it had been issued but I never received anything. The item then arrived and they responded with proof of delivery so they didn’t have to issue a refund. They are still yet to respond to give me my postage back. Shocking service and I wouldn’t recommend them to anyone.”

Helpful Report

Posted 1 year ago

“I've not even received it”

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Posted 1 year ago

“Placed an order, paid 2nd class delivery, this item did not arrive. Contacted customer services they said it had been despatched, still didn’t receive so contacted again to be told they have sent another out. Revieced nothing and still not got my full refund. DO NOT USE”

Helpful Report

Posted 1 year ago

“Not received order and can’t get hold of company. Do not use!!!!”

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Posted 1 year ago

“Still notceven received item No help from you whatsoever”

Helpful Report

Posted 1 year ago

“Still not received my order. Not update since it’s been “shipped” no tracking number either”

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Posted 1 year ago

“Ordered 15 days ago, was sent an email advising that order was dispatched and would take 5 working days, still not here and little help from the supplier. Will give it a further few days and ask for refund if no progress”

Helpful Report

Posted 1 year ago

“Unfortunately I didn’t receive my item.. nor a refund as of yet.. I ordered in dec 22 for a present.. it’s now march23 still no refund.. shocking treatment., and now withholding my refund..”

Helpful Report

Posted 1 year ago

“Do not buy from this company. Failed to fulfil my order, never deliver the product and then failed to refund. Chased and chased, provide empty promise. In the end, I had to contact my credit card company to file a chargeback dispute. Don’t waste your time and buy elsewhere. Terrible company”

Helpful Report

Posted 1 year ago

“Ordered over a month ago, stoll no delivery”

Helpful Report

Posted 1 year ago

“Ordered an item plus extra delivery for Evri. Item never received and request for refund ignored although keep getting messages to say that delivery was complete. Then have the cheek to request a review on their website.”

Helpful Report

Posted 1 year ago

“ordered 28th Jan, nothing arrived, no shipping confirmation, nothing, chased 8th Feb, received a reply on 16th apologising and saying i would receive tracking information shortly, still nothing through, chased on 22nd Feb and no respone, tried calling, no answer, chased again on 27th and STILL NO ANSWER to email or phone calls.”

Helpful Report

Posted 1 year ago

“Ordered a parka coat for my dog on the 2nd February and still not got it. I was told it had been despatched on the 14th February only to wait another two weeks. I have requested a refund. Not good business. Not got my refund yet as I only asked for it on 1st March. So we shall see how long that takes.”

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Posted 1 year ago

“Never arrived”

Helpful Report

Posted 1 year ago

“Ordered a dog coat over 5 weeks ago. Nothing has arrived, emailed twice and no response at all. Terrible company. Avoid!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews