Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order nor a refund of the £48 I gave you. Disgusting service.”

Helpful Report

Posted 1 year ago

“Item Not received and no response to emails”

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Posted 1 year ago

“Not impressed was told within 4 days of delivery , over a week later eventually got the delivery... supposed to be 5 of each flavour chubb rolls . 2 rolls of lamb the rest mostly ckn .”

Helpful Report

Posted 1 year ago

“I have not received my order which was placed on 12th August. I have contacted the company 3 times and my husband twice and have yet to receive a reply or a refund. Horrendous customer service. I would not recommend this company at all.”

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Posted 1 year ago

“Failed to deliver and had to cancel after 10 days as we were heading to France. Won't use again.”

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Posted 1 year ago

“My order has not been delivered and communication is very poor - awaiting yet another request for information via Facebook this time as other avenues of correspondence have failed. Not good.”

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Posted 1 year ago

“Order not arrived and no reply from email. Would not recommend”

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Posted 1 year ago

“Never received the item, told it was dispatched and vlearly it wasn't. Still waiting on refund. Not recommended”

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Posted 1 year ago

“2nd August ordered got no food Asked for a refund been over 10days still no money”

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Posted 1 year ago

“My first order on 24th August for my dogs food still not arrived, no updates to date although quick to take the money, really disappointed. Order no: 137353 either send my dogs food or give me my money back.”

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Posted 1 year ago

“Never delivered goods. Numerous emails promising refund but never happened. Niw taking legal action. Avoid!”

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Posted 1 year ago

“Firstly we had no confirmation of our purchase at all. After two weeks I chased the order. Another week later still hadn’t received it so asked for a refund. Still chasing this refund. Very poor service.”

Helpful Report

Posted 1 year ago

“Still not recieved my order from 12th August...your customer service is ridiculously poor”

Helpful Report

Posted 1 year ago

“My order didn't arrive at all and it took a long while to sort out a refund. I really object to being asked to review something that never arrived. It's caused me a lot of worry. I was trying to support a smaller outlet and I wish I hadn't.”

Helpful Report

Posted 1 year ago

“Was told order had been despatched, 14 days later still not received or heard from carrier. Awaiting a full refund.”

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Posted 1 year ago

“Never received the harness. Contacted company twice, first time was told to wait and the tracking number would come soon. 2nd time, no response”

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Posted 1 year ago

“Dreadful company … ordered, paid, item never delivered. Emails get a ‘standard’ reply then nothing. No refund.. Look online, this company has abysmal reviews on TrustPilot, a Facebook page dedicated to spreading the news of this company’s awful practices. Save yourself any aggro, DO NOT USE THEM. You have been warned !”

Helpful Report

Posted 1 year ago

“Ordered a dog bed. Long story short. Emails sent. Messenger message sent. They stoped replying to my mails and messages. No bed was dispatched. Had to then raise a dispute with my bank. A few days later a credit was sent back to my account. Very poor customer service and communication. This level of service puts me off buying from small uk suppliers and drives the customer towards big corporations who know the value of its customers.”

Helpful Report

Posted 1 year ago

“I have not received our dog beds yet!! I ordered them before 15th August. Order Number 135695. Please let me know when I can receive them!”

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Posted 1 year ago

“Never received my order or a response!”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews