Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Are you kidding me ? Asked me to write a review when I have not received the goods ?”

Helpful Report

Posted 2 years ago

“Very delayed delivery with no update provided. Also only replied to my first email with a response that was untrue, after that complete radio silence. Very poor service, I won’t be using again.”

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Posted 2 years ago

“Absolutely horrific experience. Took months to get my dog food.”

Helpful Report

Posted 2 years ago

“I still haven’t received my dog coat. I ordered and paid for on 20th October! I have emailed and called but the only response is, it’s on its way. I will take this matter further including reporting to the police.”

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Posted 2 years ago

“I still h have not received my order nearly a month since I ordered”

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Posted 2 years ago

“Still not received the order since placing the order on 24th September. Keep getting emails saying sending another one out but there has not been a delivery. Dreadful service and communication is purely by email.”

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Posted 2 years ago

“Still waiting for my order!”

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Posted 2 years ago

“I'll keep reviewing as often as they ask. Basically half my order was not delivered but I've been fully charged and now no communication from them ref new delivery or refund!!! I 🤷‍♂️🤷‍♂️🙈🙈😥😥😢😢”

Helpful Report

Posted 2 years ago

“I never received the order items and still not received the refund. Communication with customer support has appalling from the off. I all I can hope is that I receive the refund with out further hassle.”

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Posted 2 years ago

“STILL WAITING FOR MY ITEMS!!!!! AND YOU SEND THIS???? ARE YOU HAVING A LAUGH??? BEYOND POOR!!! STILL WAITING FOR CUSTOMER SERVICES????”

Helpful Report

Posted 2 years ago

“AVOID!! I cancelled an order with this company and had several promises of a refund. I did not receive this refund until I had to raise a dispute with my bank. I will NEVER use this company again!”

Helpful Report

Posted 2 years ago

“Two weeks to receive my order after having to constantly contact customer service with poor excuses no one actually had a clue if my order was sent or not, thought I'd put it down to just bad timing and ordered again and yep same again sane excuses 2 weeks still not got my order.”

Helpful Report

Posted 2 years ago

“If my animals were depending on the food in your delivery, they'd have died from starvation., as I'm still waiting for it.”

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Posted 2 years ago

“Didn’t receive the order, chased multiple times and promised refund, yet still waiting to receive it. Absolute joke!”

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Posted 2 years ago

“I never did recieve after advising you the wrong post code to which you advised you updated with evri , it was received at the wrong address after lots of phone calls unable to connect & emails explaining so no customer satisfaction either”

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Posted 2 years ago

“Still have not received my full order of 6 weeks ago. I am awaiting 12 tins of lamb and rice”

Helpful Report

Posted 2 years ago

“I cannot believe you are asking for a review when I have never received my order despite it being over 3 weeks since I placed and paid for it. I have chased you several times for it........still with no indication of when the order. will be delivered This is definitely my first and last order with you. It's definitely up there with one of the worst customer experiences I have had.”

Helpful Report

Posted 2 years ago

“Everything ordered was good, as described, but it took 4 weeks and multiple emails to get it!”

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Posted 2 years ago

“Never arrived, had to chase several times. Then eventually cancelled and was told I would be refunded, still no sign - shocking!”

Helpful Report

Posted 2 years ago

“Absolutely shocking! Order placed a month ago for frozen dog food & still not received despite numerous emails & complaints! Phone number isn’t valid either 🤬”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews