Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 21st January and still have not recieved goods. No response from numerous messages left and emails sent. Have just been told order has been shipped but no tracking number. Very disappointed and frustrated. Would like immediate refund otherwise I'm off to Trading Standards.”

Helpful Report

Posted 1 year ago

“Not received them and keep emailing and have phoned but got no answer.”

Helpful Report

Posted 1 year ago

“I still haven’t recd the delivery and have asked for a refund several times Shocking company to deal with”

Helpful Report

Posted 1 year ago

“Vey poor no communication and 1 month late. Don't bother with this company”

Helpful Report

Posted 1 year ago

“Still waiting for purchases to arrive!”

Helpful Report

Posted 1 year ago

“Delivery never came. Had an email to say it was delayed and heard nothing further. Emailed and was told it would be delivered soon and still nothing. No explanation of why.”

Helpful Report

Posted 1 year ago

“No dog food, no refund, no reply to numerous phone calls. My advice is if you want to lose your money and have a hungry pet buy from them. A completely useless company”

Helpful Report

Posted 1 year ago

“I tried to cancel muy order due to delay in delivery . I still haven't received anything. Was the order cancelled. If so where is my refund?”

Helpful Report

Posted 1 year ago

“Still not received item and ordered weeks ago Might even be month”

Helpful Report

Posted 1 year ago

“Appalling experience. Ordered the item at the beginning of January and shipping said 5 days. Three weeks later, there was no sign of it so I contacted them and they agreed to re-despatch. Two weeks later, still hadn't received it so I asked for a refund. There was no apology. I shan't use this company again.”

Helpful Report

Posted 1 year ago

“still havent got my full order!!!!!!”

Helpful Report

Posted 1 year ago

“still haven’t received my order and it’s been nearly 3 weeks and haven’t had a reply”

Helpful Report

Posted 1 year ago

“order placed 17th Jan still not received”

Helpful Report

Posted 1 year ago

“I have been patient enough here. I am still waiting for an order placed on 23rd December 2022. I have had one email back from you in this whole time and when i called on multiple occasions, I didn't get an answer. This is unacceptable and I will now be claiming the funds back from my bank.”

Helpful Report

Posted 1 year ago

“Product was good. Delivery was terrible, waited nearly 3 weeks and there wasnt any postal strikes or any reason for delay. Had to chase this order up on numerous occasions. I wont be ordering again”

Helpful Report

Posted 1 year ago

“Awful service very long time to deliver”

Helpful Report

Posted 1 year ago

“Placed an order a month ago and order still not received. Do not use this company, they are unreliable and fail to communicate!”

Helpful Report

Posted 1 year ago

“My item arrived damaged on 26th January. I have emailed several times and called and as yet have had no response at all. Poor customer service, no communication and stuck with a broken item.”

Helpful Report

Posted 1 year ago

“Order placed for raw dog food, one month ago: Nothing received. Numerous emails have been sent, but still no delivery. The telephone just goes to VM. One message left prompted a standard 'sorry about the delay' apology response. I want refunding”

Helpful Report

Posted 1 year ago

“I ordered a dog bed back in November which to this day has not arrived. I waited until the end of December until requesting a refund, as it was clear from the tracking the order had not been dispatched from the seller. I have still not received a refund 3 months later, despite countless attempts contacting the seller. Very disappointing”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews