Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service. I would not recommend using as 6 weeks later I still have not received the dog food or refund. Now they don't answer emails. I should have read the reviews before I ordered. Last communication (today) I stated if i don't receive the refund/goods within 48 hours I am taking them to small claims court and the ombudsman.”

Helpful Report

Posted 1 year ago

“Order placed on 26 May and to date I still have not received my order so how do you expect to rate the product”

Helpful Report

Posted 1 year ago

“Still waiting for my order 3 weeks after ordering...would definitely not recommend this company.”

Helpful Report

Posted 1 year ago

“It's been about 4 weeks or more since I ordered dog ice-cream ( for my dog's birthday on 1st June) and a travel dog bowl, still havnt arrived, I have emailed they said they were sorry and would get onto it, I'm now on holiday so hoping they won't just be left on my doorstop.”

Helpful Report

Posted 1 year ago

“Ordered a product on 22nd May and have still not yet received it. Have Contacted the company and have not been given a satisfactory explanation. Very dissatisfied.”

Helpful Report

Posted 1 year ago

“I never did receive my order after a month of waiting. Communication was not great either so I requested a refund”

Helpful Report

Posted 1 year ago

“Still not received the harness I ordered 3 weeks ago.”

Helpful Report

Posted 1 year ago

“Terrible communication. Ignored my request for a refund after no communication about my order. Received half of my order in the end. Wouldn’t deal with again or recommend”

Helpful Report

Posted 1 year ago

“Ordered dog food over a month ago & still waiting, numerous emails sent & still not received food even though you taken money.”

Helpful Report

Posted 1 year ago

“Did not receive the order! Asked for refund, no response at all! How dare you asking for review? Wish I could rate it as zero star, horrible company”

Helpful Report

Posted 1 year ago

“Ordered and paid for a dog bed 4 weeks ago it still has not arrived and no tracking number ?”

Helpful Report

Posted 1 year ago

“The order was not fulfilled and I have not received the item I ordered. I have asked for a refund and I am still wSiting.”

Helpful Report

Posted 1 year ago

“Having placed an order, it took a week before I was advised of a delay. Also not told how long the delay would be. Due to this I ordered the dog food needed elsewhere, as I had no idea when/if my order would ever arrive. I did contact them for an update (after ordering elsewhere), but the reply was no help. Several weeks later I eventually received an email to say my order was at the warehouse for dispatch, I messaged to complain about the delay, from the reply the person didn’t seem to care, no apology or anything. I had planned to just have this order, but after that I requested it was cancelled, which reminds me I need to check I received my refund.”

Helpful Report

Posted 1 year ago

“ordered 28 May still waiting. on 19 June.. we have emailed. 1. it's on its way 2. you will have tracking its o its way 3. I'll get get it sent straight away Which is it ???”

Helpful Report

Posted 1 year ago

“Still not received my order from about 3 weeks ago and no updates as to when it may arrive”

Helpful Report

Posted 1 year ago

“We still havenot received the goods I'm not sure if they've repaid money into my bank account as yet as I'm too ill to go out and don't do o line banking”

Helpful Report

Posted 1 year ago

“Don’t bother”

Helpful Report

Posted 1 year ago

“Poor service didn’t receive the items, when asked about tracking info I had no response waited 5weeks before asking for a refund and it’s been 3 weeks since then and I was told it would take 5-10 working days.”

Helpful Report

Posted 1 year ago

“Really bad customer services they don’t reply to emails, 5 day delivery took 11 days Would never recommend to anyone and will never use this company again”

Helpful Report

Posted 1 year ago

“Placed an order month ago. Still waiting. Emailed them after 2 weeks and Amy from customer service said that she will chase it up and get it sorted ASAP. And haven't heard anything. Luckily paid with credit card and money can be refunded through credit card company. 🤞”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews