Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order which I placed on the 26th August I keep emailing them no one bothers to get back to you and I have asked for a refund several times still waiting we need our dog food now I have already borrowed money to get sone while I was waiting but that is going to run out very soon so need my money back to get it.”

Helpful Report

Posted 2 years ago

“Not arrived very poor service”

Helpful Report

Posted 2 years ago

“Unfortunately I ordered a dog crate 2 weeks ago to bring my new puppy home however I am still waiting on it!”

Helpful Report

Posted 2 years ago

“Ordered 3 bags Lily’s kitchen biscuits after filing a dispute with this terrible company I have just received one bag not 3 9th September ???? Customer service is non existent , no response and no refund what they actual hell ?? Not just letting me down but my 3 ragdolls and apparently all about pets well not a chance don’t waste your precious time or precious money , I will fight on to get my refund for the 2 bags still outstanding, furious is in understatement”

Helpful Report

Posted 2 years ago

“Absolutely shocking service from start to finish. Order arrived and wrong crate delivered. Emailed customer service saying we’ve mixed orders up and I requested for it be exchanged with what I requested. 3 emails asking when this would happened I’ve been ignored and still left with the wrong crate. Absolutely shocking and won’t be using again. Understand mistakes happen but you need to rectify it”

Helpful Report

Posted 2 years ago

“Disgraceful company to deal with. Order placed 15th August and I was told I would get an email to confirm it had been dispatched. This email never arrived. I emailed them to ask what was happening and Will replied saying he could see it had been dispatched and I would receive confirmation email soon. Again, it never came. Emailed again and got the same reply from Will and again the email never came. I emailed again on 26th August to say I was getting nowhere with the order so to cancel it and issue me a refund. Tom replied saying they were sorry they were unable to fulfil my order and would issue a refund which would take 5-10 working days. Later that day I got and email saying it had been dispatched 15th August, the same day I ordered it?! So the parcel had gone from being dispatched twice to them now being unable to fulfil my order. Full of lies. I have emailed again today 9th September to find out where my refund is and Tom has replied saying he has now cancelled my order and the refund will take 5-10 working days!!!?? Avoid this company like the plague!!!”

Helpful Report

Posted 2 years ago

“awful service would not use again”

Helpful Report

Posted 2 years ago

“Awful company. Ordered three items only one turned up. Ignored all emails. Do not buy from this company”

Helpful Report

Posted 2 years ago

“Getting asked for review of product I haven’t even received yet!”

Helpful Report

Posted 2 years ago

“I had to chase my order as it was over 10 days and still not been delivered. Once delivered there was an item missing and despite many emails asking when I would receive it I'm still waiting (over 1 month). Wish I had read the reviews of this company first as it seems I'm not alone.”

Helpful Report

Posted 2 years ago

“Goods never delivered and refund still not received. Really shoddy customer service.”

Helpful Report

Posted 2 years ago

“Take your money and do not send goods then send sweet email saying they are sorry for the delay but still don’t send goods ask for a refund still waiting for the refund take my advice check out trust pilots reviews SHAME on You”

Helpful Report

Posted 2 years ago

“After much delay, I didn’t ever receive what I had ordered. Won’t be using this website again.”

Helpful Report

Posted 2 years ago

“My items were not received then, over one month after ordering, I received part of my order. However, I did not receive the tickless mini. I have still not received all of my items. The company is not responding to my emails or messages. I have not received correspondence or a refund. Avoid this company- they have taken my money and not fulfilled my order.”

Helpful Report

Posted 2 years ago

“Not received my order and now no communication as to where it is…ordered nearly 3 weeks ago will never use again no order and no refund..,”

Helpful Report

Posted 2 years ago

“My order never arrived, after 3 promises of this being looked into by 3 different people neither one of them got back to me to let me know what is happening. It is a company that doesn’t give a damn about its customers from my unfortunate experience. Ive now asked for my money back, we shall see if that happens. I would never order from this company again & would not recommend them.😡”

Helpful Report

Posted 2 years ago

“Avoid!!!!! Awful company and service. Goods were never delivered (despite being told they were) and refund took weeks to come back after chasing multiple times.”

Helpful Report

Posted 2 years ago

“I still haven’t received my order after weeks the worst service i have ever had”

Helpful Report

Posted 2 years ago

“Waited 3 weeks and the order still hadn't arrived. I had a look on trustpilot and found there were a lot of bad reviews for this company. I was worried that I would not receive my money back as quite a few customers had said they had not received theirs. Fortunately I got my money back after 3 days of requesting it. Quite disappointed really because it looks such a genuine site with some good offers.”

Helpful Report

Posted 2 years ago

“I am still awaiting delivery its been over 2 weeks”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews